Key Holder Part Time (12 hours per week) - Typo Eldon Square Shopping Centre Newcastle

Cotton On Group; Newcastle upon Tyne; Hybrid; GBP 10,000 - 15,000; Part time

Job summary

A leading global fashion retailer in Newcastle upon Tyne is seeking a part-time Key Holder to join their team. The role requires availability on weekdays and weekends, with the potential for overnight shifts. Key responsibilities include managing daily operations, motivating the team, and ensuring exceptional customer service. Ideal candidates should have retail sales and leadership experience, along with a passion for providing top-notch service. This position offers numerous benefits including competitive salary, holiday purchasing options, and career development opportunities.

Benefits

Competitive Salary

Additional holiday

Team culture

Baby Pack for new parents

Bike Scheme

Wider Tech Benefit

Class Pass Benefit

Career Development Opportunities

50% product discounts

Employee Assistance Program

Training/professional development

Qualifications

• Experience in retail sales with a focus on achieving sales budgets.
• Ability to lead and develop team members effectively.
• Proven track record in providing exceptional customer service.

Responsibilities

• Manage daily operations smoothly within the store.
• Ensure productivity and morale of Sales Associates.
• Monitor team performance and ensure a customer-friendly attitude.

Skills

Retail Sales experience

Retail leadership experience

Completing tasks with a sense of urgency

Customer service understanding

Job description

Overview

From Australia to the World: Typo's Next Chapter Needs You! Typo is on a mission to become the global leader in stationery, travel, and gifting. As we gear up for an ambitious brand refresh, we’re looking for a Key Holder who can turn big ideas into even bigger realities. We design products that bring personality to your everyday, turning the expected into the unexpected, the ordinary into the extraordinary. Whether you’re planning or creating, bold or understated, we give you the tools to create, play, and make your mark.

Typo is in the midst of a bold rebrand—reclaiming its place as a cultural disruptor for all. Once known for its cheeky tone and creative personality, Typo built a loyal following by offering stationery, lifestyle, and gifting products that stood out by design. You will be part of our exciting journey as we upgrade all touchpoints of the Typo brand and help to widen the reach of our brand across the world.

Role

We are seeking a Part‑Time Key Holder for 12 hours per week contract. This is a permanent position.

Availability: Candidates must be available to work on both weekdays and weekends, with the flexibility to work overnight shifts when required.

As a Key Holder you will keep the daily operations of flowing smoothly at Typo. The Key Holder reports to the Store Manager/Assistant Store Manager and is responsible for ensuring the management team’s direction is executed at all times within the store. The Key Holder is responsible for ensuring Sales Associates’ attendance, productivity, and morale. The Key Holder provides support, direction and assistance to his/her team on all areas of their assigned duties. This role helps to motivate and inspire his/her team to work efficiently. The Key Holder will also monitor Sales Associates to ensure they maintain a friendly and helpful attitude toward customers. Key Holders will not be responsible for establishing any store policies or evaluating employees’ performance through written documentation.

Winning Skills

• Retail Sales experience that shows you are confident in introducing new and exciting products to customers and drive to achieve sales budgets
• Retail leadership experience that has allowed you the opportunity to lead aspects of the business and develop team members.
• Completing tasks with a sense of urgency
• Understanding of delivering the very highest standards of customer service

Benefits You Will Love

• Competitive Salary
• Additional holiday (purchasing leave – More You Time)
• A Team culture that feels like a family and celebrates YOU
• Baby Pack for new parents
• Bike Scheme
• Wider Tech Benefit
• Class Pass Benefit
• Career Development Opportunities
• Exceptional 50% product discounts
• Bi‑annual Our Awards including a Cotton On Foundation Trip
• Employee Assistance Program
• Training/professional development

Who are we?

Cotton On Group’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On Group is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life‑changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women’s, men’s, kids, body, accessories and stationery.

We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.

We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.

If you have any individual needs in order to fully participate in the recruitment process, please contact us at [e-mail] so we may support you in completing the job application process.

If you are looking for a new challenge and feel you have the relevant experience, then we’d love to hear from you!

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Please Apply now to submit your application.