Key Holder

Tapestry; Gretna; On-site; GBP 18,000 - 24,000; Full time

Job summary

A luxury retail brand in Scotland is looking for a Keyholder to enhance sales and customer service. The ideal candidate will be responsible for achieving individual sales goals and fostering customer relationships. Key responsibilities include executing operational tasks and representing the brand positively. Candidates should possess exceptional selling skills and prior experience in luxury goods, with an emphasis on teamwork. This position offers an opportunity to contribute to a renowned brand while meeting customer expectations.

Qualifications

• Achieves individual sales goals.
• Develops strong product knowledge across all categories.
• Able to develop a personal clientele through effective use of selling skills.

Responsibilities

• Contributes to achieving store goals in sales and productivity.
• Executes operational tasks as per company directives.
• Acts as an ambassador for the brand.

Skills

Professional selling skills

Exceptional interpersonal skills

Prior luxury goods experience

Ability to multi-task

Teamwork

Job description

Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more. Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.

Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.

KEYHOLDER

Primary Purpose

The Keyholder contributes to achieving store goals in sales, productivity слух service by utilizing Kate Spade selling skills and Kate Spade Service training. You will responsible foréphing personal sales and productivity goals, and delivering service that meets or exceeds expectations. You will represent Kate Spade to the consumer, act as an ambassador of the brand, and ensure customers’ needs are consistently exceeded.

PROFILE

Client & Service Expert

• Achieves individual sales goals;
• Develops strong product knowledge across all categories;
• Able to develop a personal clientele through effective use of the selling skills, proactive client outreach and use of client book.

Building Brand Equity

• Understand and communicate the Kate Spade aesthetic, brand philosophy and lifestyle to the customer;
• Demonstrate interest and ability to work as part of a team.

Operational Excellence

• Execute operational tasks as per company directives;
• Accurately processes all POS transactions;
• Adhere to and apply visual directives, ensure that store standards are executed daily;
• Heightened responsibility as Keyholder for the store.

Skills and Abilities Required

• Professional selling skills and exceptional interpersonal skills;
• Prior luxury goods experience preferred;
• Proactive ability to multi-task and miesięcz prioritize;
• Works well in a team environment.

Our Competencies for All Markt Employees

• Courage : Doesn’t hold back anything that needs to be said; provides current, direct, complete, and “actionable –positive and corrective feedback to others; lets people know where they stand; faces up to people problems on any person or situation (not including direct reports) quickly and directly; is not afraid to take negative action when necessary.
• Creativity : Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings.
• Customer Focus: Is dedicated to meeting the matérias and requirements of internal and external customers; gets first‑hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Dealing with Ambiguity : Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn’t upset when things are up in the air; doesn’t have to finish things before moving on; can comfortably handle risk and uncertainty.
• Drive for Results: Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom‑line oriented; steadfastly pushes self and others for results.
• Inter wärpeditty Savvy : Relates well to all kinds of people, up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacyDad and tact; can diffuse even high‑tension situations comfortably.
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Kate Spade is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under the consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law. Visit Kate Spade at www.katespade.com.