Key Account Manager

ISS; London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading workplace management company in London is seeking a Key Account Manager. You will ensure high standards of service delivery, manage site resources, and build strong client relationships. Ideal candidates have a proven track record in facilities services operations, exceptional leadership skills, and strong commercial acumen. This role provides an opportunity for those looking to advance in management with a commitment to diversity and inclusion.

Benefits

Opportunities for development and growth

Commitment to diversity and inclusion

Qualifications

• Proven track record in facilities services operations, preferably in healthcare, retail, or hospitality.
• Experience in operational management with financial accountability.
• Demonstrated ability to lead and develop diverse teams.

Responsibilities

• Ensure high standards of service delivery and hygiene across all sites.
• Manage budgets, staffing, and quality assessment systems.
• Build and maintain client and stakeholder relationships.
• Lead and develop site teams by setting clear goals.
• Identify opportunities for growth and innovation.

Skills

Facilities services operations experience

Leadership skills

Commercial and financial acumen

Excellent communication skills

Attention to detail

Ability to manage multiple projects

Job description

As Key Account Manager, you'll focus on setting the highest standards of service delivery, ensuring consistent, high-quality outcomes that meet the needs of both the client team and end users, including patients, visitors, and employees of the Trust.

Maintain high standards of hygiene, service delivery, staff behaviour, and presentation across all sites.

Manage site resources, including budgets, capital expenditure, staffing, and quality assessment systems to meet ISS, Trust, and client requirements.

Report accurate financial results, ensure compliance with procedures, and drive cost control and continuous improvement.

Build and maintain strong client and stakeholder relationships, acting as the key point of communication and ensuring professional representation of the account.

Lead, motivate, and develop site teams by setting clear goals, managing performance, and promoting equal opportunities and diversity.

Communicate and deliver the Site Business Plan, identifying opportunities for growth, innovation, and service excellence.

Participate in on-call rotas and respond proactively to customer needs, operational challenges, and change initiatives.

This is an excellent opportunity for someone looking to step into a management role, gain experience across multiple service lines, and build strategic, financial, and customer management skills.

Candidates should have a proven track record in facilities services operations, particularly in cleaning and/or catering (healthcare, retail or hospitality preferred).

Experience in an operational management role with financial and commercial accountability (PFI and/or multi-functional healthcare site desirable).

Strong background in soft services with customer focus and client management skills.

Demonstrated ability to lead and develop diverse teams effectively.

Strong commercial and financial acumen, including P&L and budget management.

Excellent communication, influencing, and presentation skills, with the ability to build credibility at all organisational levels.

High level of initiative, creativity, attention to detail, and ability to manage multiple projects under pressure.

This role is part of our commitment as a Disability Confident employer, which generally offers interviews to applicants declaring a disability who meet the minimum criteria for the job.

ISS is a world-leading workplace and facility management company dedicated to making the world work better by connecting people and places.

We offer a challenging and exciting career, with opportunities for development, growth, and making a difference. We are committed to diversity and inclusion, welcoming applicants regardless of age, disability, gender identity, race, religion, sex, sexual orientation, or educational background.