Key Account Manager

Crestwave Solutions; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A technology solutions provider in London seeks a Key Account Manager to manage and expand strategic client relationships. The ideal candidate will have strong experience in account management within the AEC and manufacturing sectors, and a deep understanding of the Autodesk ecosystem. This role focuses on driving customer retention and satisfaction through proactive engagement and identified upselling opportunities.

Qualifications

• Deep understanding of AEC and infrastructure manufacturing industries.
• Strong experience in managing key accounts.
• Proficient in CRM systems and sales analytics.

Responsibilities

• Manage and deepen existing client relationships.
• Drive customer satisfaction through regular engagement.
• Identify upselling and cross-selling opportunities.

Skills

Key account management

Relationship building

Strategic thinking

Verbal communication

Analytical mindset

Tools

NetSuite CRM

Job description

About the Role

In this relationship-focused role, the Key Account Manager will be responsible for managing, nurturing, and expanding existing client accounts to drive retention, adoption, and growth of a portfolio of digitalisation products and services.

You’ll serve as the primary point of contact for a portfolio of strategic customers, ensuring they realise full value from the client’s solutions and services, while identifying opportunities for upselling, cross-selling, and license/service expansion.

Key Responsibilities

• Manage and deepen relationships with existing strategic accounts within AEC, Manufacturing, and Infrastructure industries


• Understand clients goals, challenges, and business environments to proactively propose relevant solutions


• Drive retention and customer satisfaction through regular engagement and value-driven conversations


• Promote adoption of software solutions and ensure successful implementation and utilisation


• Identify and pursue opportunities for upselling and cross-selling, including license expansion and professional services


• Collaborate with client engagement, technical, and delivery teams to align solutions with business objectives


• Use NetSuite CRM to log activities, manage renewals, and forecast pipeline accurately


• Monitor market trends and customer feedback to inform account planning and strategy

Requirements

• Deep understanding of the industries that Autodesk serves: AEC (Building design, construction management) and infrastructure manufacturing (Product development, prototyping and production workflows)


• Strong experience managing key accounts and developing long-term client partnerships


• Knowledge of the Autodesk ecosystem or similar digitalisation platforms


• Ability to translate complex technical features into compelling business benefits


• Strong strategic thinking and analytical mindset, capable of developing and executing account plans


• Excellent relationship-building, verbal, and written communication skills


• Proficiency in CRM systems and sales analytics tools


• Ability to thrive in a fast-paced, target-driven environment and manage multiple priorities