Junior Support Analyst

millbrook healthcare ltd; Eling; On-site; GBP 20,000 - 24,000; Full time

Job summary

A leading healthcare solutions provider in the UK is seeking a Junior Support Analyst for their Southampton Head Office. This role involves providing first-point technical support, troubleshooting user issues, and supporting hardware deployment. Ideal candidates will have a keen interest in IT, good communication skills, and some experience in customer service. The position offers a salary of up to £24,000 per annum and a range of employee benefits including a pension scheme, life assurance, and holiday entitlements.

Benefits

Salary up to £24,000

25 days holiday plus bank holidays

Life Assurance

Company Pension Scheme

Exclusive perks and discounts

Qualifications

• Strong interest in IT support roles.
• Experience in customer service is a plus.
• Proactive and self-motivated learner.

Responsibilities

• Provide first-point technical support for users.
• Troubleshoot issues with desktops, laptops, and networks.
• Configure and deploy hardware following standards.

Skills

Interest in IT

Customer service experience

Technical IT experience

Good communication skills

Attention to detail

Job description

Millbrook Healthcare Group is a fast growing business and leading provider of Healthcare Service solutions including Community Equipment Services. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service that significantly reduces costs, delivers better quality and an enhanced patient experience.

Our business model involves delivering outsourced NHS and Local Authority contracts (Community Equipment Services, Home Improvement Agency Services and Assistive Technology). We operate service centres covering across the UK covering an area from the North and the Midlands to the South East and South West.

We’re looking for a Junior Support Analyst who cares about what they do and are committed to those same values that we have. This is an office based within the Southampton Head Office based in Totton.

The job involves

• Providing first-point technical support for users via phone, email, and ticketing systems, resolving common IT issues quickly.
• Troubleshooting problems with desktops, laptops, mobile devices, printers, and basic network connectivity.
• Building, imaging, and configuring new hardware (PCs, laptops) following company standards and deployment processes.
• Managing user account tasks such as password resets, access requests, and basic permission changes.
• Installing and configuring approved software, updates, and patches on end-user devices.
• Logging all incidents and requests accurately, escalating more complex issues to the 2nd or 3rd Line when required.
• Providing excellent customer service experiences.

About you

What are we looking for?

• A keen interest in IT
• Customer service experience would be advantageous
• Technical IT experience would be advantageous
• Good communication skills
• Professional and adaptable, able to provide guidance to both colleagues and senior managers
• A proactive and self-motivated learner, who is willing to research resolutions to issues or develop new skills
• Willing to undertake occasional travel to other UK sites if required
• Good attention to detail whilst working in a fast paced environment.

Rewards

• Salary of up to £24,000 per annum, dependent on experience
• 37.5 Monday to Friday, 8 : 30am to 5 : 00pm
• 25 days holiday (plus bank holidays) plus optional 5 unpaid days
• Life Assurance
• Company Pension Scheme
• A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets

Millbrook Healthcare Group are an inclusive and caring employer who understand that not everyone’s job needs are the same. Therefore we are open to supporting flexible working requests such as part time working, job shares and flexible hours wherever possible, to support our colleagues life style differences. So please feel free to let us know of any specific requirements you may have and these can then be discussed in more detail if you are successful in your application.

Our ambition at Millbrook Healthcare is to become the leading provider in the assisted living sector whilst ensuring our core company values ‘CARES’ remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You’ll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.

Care and respect for our colleagues and service users

Accountable and proud

Ready to learn and grow

Enhance our service users’ lives

Socially responsible, ethical and transparent

This role is working in a regulated activity and may be subjected to social media screening and a DBS disclosure.

No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.