Junior Partnerships and Events Manager

Quintessentially; England; On-site; GBP 30,000 - 40,000; Full time

Job summary

A luxury concierge service in the UK is seeking an Events and Partnerships Coordinator to support the Head of Partnerships & Events. Responsibilities include managing event logistics, maintaining relationships, and ensuring high-quality service. The ideal candidate will have excellent communication skills, an interest in cultural events, and be adaptable to varying responsibilities. This role requires fluent English; French is a plus.

Qualifications

• Passionate about customer service quality.
• Excellent interpersonal and communication skills.
• Knowledge of team management and member relationship management.

Responsibilities

• Support on all aspects of event logistics.
• Conduct post-event internal reporting.
• Attend events to ensure smooth execution.

Skills

Customer service quality

Interpersonal skills

Communication skills

Tools

CRM systems

IT support systems

Job description

Overview

Expect the best. Experience Better. For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

Our mission

We elevate lives by granting access to the very best that life has to offer and creating unforgettable moments through unparalleled personalisation and attention to detail.

Our personality

Curious: Our innate drive to learn and grow elicits innovation. Culturally attuned and inquisitive by nature, we seek always-on inspiration to deliver ideas impactfully.

Proud: Drawing upon our British heritage, we celebrate our accomplishments in a sophisticated and discerning manner that is executed through everything from our people to our communications.

Connected: Relationships are at the core of who we are. We make meaningful and lasting connections on a global scale between people, places, and perspectives that make an impact.

Our values

Expertise and industry knowledge: Always at the forefront of industry trends, our team of experts has the most extensive knowledge in the luxury sector. This enables us to service the most discerning individuals, create exceptional brand and travel experiences, and provide unparalleled corporate concierge support. But we never rest on our laurels. We continuously seek to enhance this reputation in order to give our members and clients the best service possible.

Attention to detail: We know it’s the smallest touches that make the biggest difference. That’s why we’re committed to providing an exceptional service through the highest level of attention to detail. From the ordinary everyday lifestyle requests to the extraordinary once-in-a-lifetime experiences, we ensure that every interaction, touchpoint, and detail is executed to the highest standard.

Member-first and client-focused: Our members and clients are our raison d’être. They place their trust in us, so we place them at the heart of everything we do. By building personal, long-lasting relationships with each individual member and client, we understand all their needs, preferences, and aspirations perfectly and tailor our services accordingly. With them in mind, we always strive to go above and beyond.

Pursuit of perfection: We know all our clients expect nothing but the best. That’s why we strive not only for excellence but to exceed all expectations. Our unmatched dedication to the pursuit of perfection – whatever that looks like to each individual client – is what sets up apart from the competition.

Philanthropic activity: We believe in the power of philanthropy and aim to contribute positively by leveraging our knowledge and influence across the luxury landscape. Bringing our clients and members along with us, we want to incite meaningful change and have a positive impact on the communities around us – from raising vital funds to spreading awareness.

Job summary

The aim of this position is to provide support to our Head of Partnerships & Events and will play a key role in the creation of the proactive offering received by our members.

This role will ensure both specialisms deliver exceptional levels of quality in service, content and events to our Corporate and Private Members

The right candidate will have an ingrained interest in cultural happenings and be passionate about service quality. Clear communication skills, and excellent organisation skills are imperative. They must also be adaptable and be able to manage a number of different responsibilities simultaneously.

Main duties & responsibilities

Events

• To support on all aspects of event logistics including managing guestlists, booking suppliers, preparing briefing documents, goody bags.
• To conduct post-event internal reporting, to include tracking participation, collecting feedback and preparing reports.
• To attend events to ensure smooth execution as well as assisting with hosting duties.
• To collaborate closely with the marketing team to develop event communications including crafting copy, creating invitations, and organising social media content.
• To research, filter and promote exclusive access for our members.
• To manage members portal upkeep and communications relating to events.

Partnerships

• To research, create and promote various pieces of partnership content
• To manage upkeep of members portal with new benefits/experiences
• To support with management of supplier relationships

Requirements

• Be passionate about customer service quality.
• Have excellent interpersonal, communications and employee relations skills.
• Have an in-depth knowledge and understanding of team management and member relationship management, as well as employee development and performance management techniques.
• Be able to make solve problems, prioritise work, meet deadlines, delegate and communicate effectively under pressure.
• Have excellent written & oral communication skills. This position requires fluent English. French is advantageous.
• Have a strong knowledge of IT support systems and CRM system usage.
• Be passionate about travel, culture, and unique global experiences.

Hours of work

Contractual hours are from 09:00am to 17:30pm Monday to Friday.

However, it may be the case that in order to fulfill the duties of the role, different or additional hours may be necessary.

Requirement to be on call outside working hours in case of service-related emergency