Junior IT Support Technician

First Choice Recruitment Services; Bishop's Cleeve; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-established manufacturing client in Bishop's Cleeve is seeking a motivated Junior IT Support Technician to provide first-line IT support. This role includes helping troubleshoot software issues and addressing user queries. Ideal for apprentices or recent school leavers with a keen interest in the IT field, no prior experience is necessary as full training will be provided. Strong communication skills and a willingness to learn are essential for success in this supportive team environment.

Benefits

Full training provided

Supportive work environment

Qualifications

• A keen interest in IT and the desire to learn is essential.
• Understanding of software applications and troubleshooting techniques.
• Ability to communicate effectively with non-technical users.

Responsibilities

• Provide first-level desktop support to local and global users.
• Diagnose and troubleshoot IT and network issues.
• Document reported issues and resolutions within the helpdesk system.

Skills

Understanding of IT and software

Previous customer support experience

Strong communication skills

Basic network knowledge

Education

5 GCSEs grade 5 or higher

Job description

Overview

Junior IT Support Technician Our well established manufacturing client based near Bishops Cleeve has a fantastic opportunity for a motivated and detail-oriented Junior IT Support Technician to join the team. In this role, you will provide first-line support to end-users, helping to troubleshoot software issues, resolve user queries, and ensure customer satisfaction. This is an excellent opportunity for a newly qualified apprentice or school/college leaver with a keen interest in IT and software support to grow their career in a supportive and dynamic environment. Full training will be given.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Provide 1st level desktop support and assist our local and global users with hardware, software and network issues
• Respond to enquiries and support tickets via phone, email or in person
• Diagnose and troubleshoot IT and network issues both in the production environment and offices
• Set up and configure new computers, phones and other devices
• Document reported issues, resolutions, and ongoing problems within the helpdesk system
• Escalate unresolved issues to senior support staff or development teams when necessary
• Provide clear and user-friendly communication to non-technical users
• Maintain knowledge base articles and support documentation
• Contribute to continuous improvement of support processes
• Assist in the setup, configuration, and maintenance of IT equipment, including computers, printers, and peripherals

EDUCATION AND EXPERIENCE

The ideal candidate will have an understanding of IT and software gained during education or apprenticeship, but full training will be given. A keen interest in IT and the desire to learn essential.

The following would be an advantage

• Previous experience in a customer support or helpdesk role (apprenticeships & work experience placements count)
• Understanding of software applications, operating systems, and troubleshooting techniques
• Familiar with basic server components such as Active Directory, DNS, DHCP and group policies
• Basic network knowledge, understanding of IP subnets, LAN, Wi-Fi, VPN and VLANs
• Strong communication skills to discover clients root issues and navigate solutions with the client
• Ability to communicate IT information effectively to other members of staff and partners

Essential criteria

• 5 GCSEs grade 5 or higher in English, Maths and an IT related subject
• Motivated and keen to learn
• Able to demonstrate good organisational skills
• Confident and able to communicate well
• Strong attention to detail

• Must have a driving/bike license and own transport due to rural location and visits to other sites.

Salary: meets minimum wage requirements depending on age up to £25k.

Hours: 9-4.30 with 30 min lunch (35 hours)

Candidates will need to be currently living in the local area.

To apply for this role please email a CV and include a covering letter stating why this role is of interest.

First Choice Recruitment are a privately owned independent Recruitment service provider, we act as an employment agency for permanent recruitment and as an employment business for temporary recruitment. Our service is a free and confidential service to work seekers.