Junior IT Support Technician

Logic Resourcing Ltd; Stafford; On-site; GBP 23,000 - 28,000; Full time

Job summary

A professional services business in Stafford is seeking a Junior IT Technician to support colleagues across two local sites. This role involves providing first-line IT support, logging support tickets, and setting up equipment. Ideal candidates should have some IT support experience and a keen interest in technology. The position offers up to £28,000 salary, flexible working hours, and generous holiday, making it a fantastic opportunity to start or grow your career in IT.

Benefits

34 days holiday including bank holidays

Birthday day off

Christmas shutdown

Qualifications

• Some experience in IT support, troubleshooting, or customer service.
• A genuine interest in IT and a desire to build a long-term career.
• A helpful, customer-focused approach you enjoy supporting others.

Responsibilities

• Provide first-line support for PCs/laptops, printers, email, and Microsoft 365.
• Log and manage support tickets, escalating where needed.
• Set up laptops, user accounts, and equipment for new starters.

Skills

Customer service skills

Communication skills

Troubleshooting

Job description

We re looking for a Junior IT Technician to join a well-established professional services business and support colleagues across two local sites.

This is a stable, people-first organisation with a reputation for looking after its team friendly culture, low turnover, and a place where your contribution is noticed.

If you re at your happiest helping people, solving problems, and learning how things work behind the scenes, this is a brilliant opportunity to start (or build) a career in IT. You don t need to know everything already you ll be supported, trained, and given the chance to grow.

What you’ll be doing

Reporting to the IT Manager, you ll help provide day-to-day IT support, keeping downtime low and making technology feel straightforward for everyone else. You ll be supporting around 50 users across two nearby sites, with guidance from a supportive IT Manager and an external IT support partner.

You ll learn how the IT function runs day-to-day from logging and resolving tickets to setting up equipment, supporting meetings, and helping colleagues get the most out of Microsoft 365.

Key responsibilities include:

• Providing first-line support for PCs/laptops, printers, email, Microsoft 365, Teams/telephony and Wi‑Fi
• Logging and managing support tickets, escalating where needed
• Setting up laptops, user accounts and equipment for new starters
• Supporting meeting room equipment and helping with basic AV/Teams setups
• Helping colleagues with how do I questions and offering clear, friendly guidance
• Assisting with security and compliance processes as part of everyday IT
• Supporting improvements and small projects as you build confidence and experience
• Learning key business software (including SOS and Redbrack) and helping users follow good practice

You’ll need:

• A full driving licence and willingness to travel between the two offices
• Some experience in IT support, troubleshooting, or customer service
• A genuine interest in IT and a desire to build a long-term career
• A helpful, customer-focused approach you enjoy supporting others
• Good communication skills patient, clear, and willing to ask questions

Role details

• Salary: up to £28,000 (depending on experience)
• Location: Stafford (supporting two local sites)
• Hours: 9 00, Mon Fri (flexibility on start/finish times where needed)
• Holiday: 34 days including bank holidays, plus Christmas shutdown, a birthday day off (in your birthday month), and a service day

What we re looking for This role suits someone practical, curious, and reliable comfortable speaking to people, happy to be visible around the office, and keen to learn. You might be a graduate, someone who s completed an IT course, or someone with some hands‑on experience looking for their next step.