Junior IT Support Engineer – 1st Line, Blackburn

CV Screen; Belthorn; On-site; GBP 25,000 - 28,000; Full time

Job summary

A leading IT recruitment firm is looking for a 1st Line IT Support Engineer based in Blackburn, England. This office-based role offers a salary of £25,000 – £28,000 along with excellent benefits. The ideal candidate will act as the first point of contact for IT support, assisting a diverse user base and troubleshooting various technical issues. Candidates should have prior experience in IT support and a strong understanding of Windows and Office 365. The position provides a supportive team environment and opportunities for progression.

Benefits

Company benefits package

Career development and training opportunities

Supportive IT team environment

Qualifications

• Previous experience in a 1st Line IT Support or Service Desk role.
• Strong communication skills with a customer-focused approach.
• Basic understanding of Windows, Office 365 and networking fundamentals.

Responsibilities

• Act as the first point of contact for IT support requests via phone and helpdesk system.
• Log, prioritise and resolve support tickets in line with SLAs and KPIs.
• Provide desktop, laptop, hardware and application support to users.
• Troubleshoot and resolve common IT issues, escalating where appropriate.
• Maintain accurate asset records and support stock management.

Skills

Strong communication skills

Customer-focused approach

Basic understanding of Windows

Office 365

Networking fundamentals

Job description

A leading IT recruitment firm is looking for a 1st Line IT Support Engineer based in Blackburn, England. This office-based role offers a salary of £25,000 – £28,000 along with excellent benefits. The ideal candidate will act as the first point of contact for IT support, assisting a diverse user base and troubleshooting various technical issues. Candidates should have prior experience in IT support and a strong understanding of Windows and Office 365. The position provides a supportive team environment and opportunities for progression.