Junior IT Support Engineer

JobStart Scheme; Londonderry; On-site; GBP 18,000 - 24,000; Part time

Job summary

A technology company in Northern Ireland seeks a Junior IT Support Engineer to join its IT team. This role offers the opportunity to gain hands-on experience in a fast-paced environment. As the first point of contact for technical issues, you'll assist users in resolving problems, maintain systems, and support onboarding. Ideal candidates will have an interest in IT, strong communication skills, and a willingness to learn. The position allows for flexible working hours, making it an excellent opportunity for someone starting their career in IT.

Qualifications

• GCSEs or equivalent; IT-related qualifications are a plus.
• Must have a current UK driving licence.
• Having access to your own transportation would be advantageous.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and elevate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.
• Maintain accurate documentation of support activities.

Skills

Interest in IT and technology

Strong communication skills

Problem-solving skills

Ability to follow instructions

Basic understanding of computers

Willingness to learn

Education

GCSEs or equivalent

IT-related qualifications (a plus)

Tools

Familiarity with Windows 10/11

Microsoft Office

Basic troubleshooting experience

Job description

THE EMPLOYER IS: JSE COMPUTING LTDWe’re looking for an individual to join our IT team as a Junior IT Support Engineer. This is a fantastic opportunity for someone starting their career in IT, offering hands‑on experience in a fast‑paced support environment. You’ll be the first point of contact for technical issues, helping users resolve problems and keeping systems running smoothly.

Responsibilities

• Provide 1st line technical support via phone, email, and ticketing system.
• Log, track, and elevate incidents and service requests.
• Troubleshoot basic hardware, software, and network issues.
• Assist with setting up user accounts, devices, and applications.
• Maintain accurate documentation of support activities.
• Follow standard operating procedures and elevate complex issues to 2nd line support.
• Support onboarding of new staff with IT setup and orientation.

Skills and Qualifications

• Interest in IT and technology.
• Strong communication and problem‑solving skills.
• Ability to follow instructions and work as part of a team.
• Basic understanding of computers, software, and networks.
• Willingness to learn and grow in the role.
• GCSEs or equivalent; IT‑related qualifications are a plus but not required.
• Must have a current UK driving licence.
• Having access to your own transportation would be advantageous.
• Familiarity with Windows 10/11, Microsoft Office and Hardware.
• Experience with basic troubleshooting (even personal or school projects).
• Any IT certifications (e.g., CompTIA ITF, Google IT Support).

Further Information

JobStart Opportunity - Working Hours Information- Standard Hours: up to 25 hours per week.- Flexible/Reduced Hours: May be available upon approval by a Work Coach.- Additional Hours: The employer may offer extra hours depending on availability. This should be discussed directly with the employer before starting employment.The job advert may end before the closing date if requested by the employer.

Application Information

JOBSTART IS OPEN TO WORKING AGE BENEFIT CLAIMANTS WHO ARE DEEMED ELIGIBLE BY A WORK COACH. If you are on Universal Credit, please contact your Work Coach via your Journal. If you are in receipt of any other working age benefit, please contact your local Jobs & Benefits Office on 0800 001 5782.