Junior IT Support Engineer

Vallum Associates; City Of London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A financial services company in the United Kingdom is seeking a skilled technical support professional with 3-5 years of experience. The successful candidate will provide 1st-3rd line support for various business systems, manage Active Directory, and administer Microsoft 365 services. Responsibilities include troubleshooting hardware and software issues, maintaining IT asset tracking, and ensuring documentation accuracy. This role offers a chance to contribute to IT infrastructure projects within a dynamic banking environment.

Qualifications

• 3-5 years of experience in a technical support role.
• Proficiency in managing Windows environments and Microsoft 365.
• Strong troubleshooting skills in network and systems.

Responsibilities

• Provide technical support for business systems and applications.
• Act as the first point of contact for IT Helpdesk.
• Deploy and maintain desktops, laptops, and peripherals.
• Administer and support Microsoft 365 Tenant.
• Manage Active Directory, including users and groups.

Skills

Technical support

Windows environments

Active Directory management

Microsoft 365 administration

Network troubleshooting

Job description

Job Description

Domain - Banking / Financial services

Years of experience - 3-5 years (preferred)

Key Responsibilities :

• Provide 1st-3rd-line technical support for all business systems and applications.
• Act as the first point of contact for the IT Helpdesk, ensuring timely resolution of incidents and adherence to SLAs.
• Deploy, configure, and maintain desktops, laptops, printers, and peripherals.
• Install, update, and troubleshoot software, patches, and security updates across Windows environments.
• Manage Active Directory (Users, Groups, OUs, Group Policy, NTFS Permissions, DFS).
• Administer and support our Microsoft 365 Tenant (Users, Groups, Teams, OneDrive, Exchange Online, SharePoint).
• Maintain and support Windows Server environments, including DHCP, DNS, print services, and DFS.
• Assist with network troubleshooting, including VLANs, LAN / WAN, Wi‑Fi, switches, routers, and VPN configurations.
• Support audio‑visual equipment and meeting room technology.
• Maintain accurate IT asset tracking and management (mobiles, laptops, and PCs).
• Ensure proper documentation of processes, configurations, and troubleshooting steps.
• Participate in IT infrastructure projects and continuous improvement initiatives.