Junior IT Service Desk Analyst – Tech Support

The Newcastle upon Tyne Hospitals NHS Foundation Trust; Newcastle upon Tyne; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading healthcare organization in Newcastle upon Tyne is seeking a Junior IT Service Desk Analyst to join their dedicated team. This role involves providing high-quality customer support, ensuring compliance with IT service standards, and effectively managing incidents and requests. The ideal candidate will have relevant experience, strong Windows OS knowledge, and excellent communication skills. The position supports various healthcare facilities and offers a friendly work environment that values flexibility.

Qualifications

• Hands-on Windows OS knowledge and experience of supporting Microsoft Office.
• Experience in diagnosing technical problems and working within an ITIL framework.
• Excellent communication and decision-making skills.

Responsibilities

• Work as part of a proactive service desk team delivering customer-focused service.
• Ensure compliance with national and local standards for IT services.
• Record and track incidents and complaints while keeping customers informed.

Skills

Hands on Windows OS knowledge (7 upwards)

Experience of supporting Microsoft Office (2010 upwards)

Knowledge of understanding and diagnosing technical problems

Ability to absorb and retain information quickly

Excellent Telephone Manner

Ability to work as part of a team or unsupervised

Education

Educated to A level or equivalent level qualification or relevant experience in an IT Service Desk role

ITIL Foundation Certificate

SDI or industry standard Service Desk Certificate

Tools

Service Now

Job description

A leading healthcare organization in Newcastle upon Tyne is seeking a Junior IT Service Desk Analyst to join their dedicated team. This role involves providing high-quality customer support, ensuring compliance with IT service standards, and effectively managing incidents and requests. The ideal candidate will have relevant experience, strong Windows OS knowledge, and excellent communication skills. The position supports various healthcare facilities and offers a friendly work environment that values flexibility.