Junior Customer Success Manager

Promptly Health; Remote; GBP 30,000 - 40,000; Full time

Job summary

A healthcare technology firm is looking for a Junior Customer Success Manager in the UK to support life sciences and healthcare client relationships. The role involves onboarding and implementing Real World Evidence solutions while ensuring customer satisfaction. The ideal candidate will have a relevant bachelor’s degree and 0–2 years of related experience. Strong organizational skills and a genuine interest in healthcare are essential. This is a remote-first full-time position offering a competitive salary, annual bonus, equity compensation, and additional benefits.

Benefits

Competitive salary

Annual performance bonus

Equity compensation

Private health insurance

Home-office equipment allowance

Qualifications

• 0–2 years of experience in Customer Success or a client-facing role.
• Strong interest in healthcare, life sciences, data or analytics.
• Basic familiarity with CRM tools and analytics dashboards.

Responsibilities

• Support Customer Success Managers in managing relationships with clients.
• Coordinate onboarding and implementation with internal teams.
• Handle customer questions and monitor their goals.

Skills

Customer-oriented mindset

Strong communication skills

Organizational skills

Interest in healthcare

Familiarity with CRM tools

Education

Bachelor’s degree in a relevant field

Tools

CRM tools

Job description

Promptly is building the first patient‑centered global evidence network, offering real‑world data sharing and monetization capabilities. Together with a selected network of partners, we generate new knowledge from harmonized datasets, augmented with the collection of longitudinal patient‑reported data and patient‑generated digital biomarkers within a secure and privacy‑preserving environment. We deliver valuable insights to leading health systems, payers, and life‑science companies across multiple therapeutic areas, including cardiometabolic, oncology, and immunology. Operating in 10 countries, we promote better healthcare at lower costs for thousands of new patients every day through the use of Real World Evidence.

What’s Our Purpose

We exist to empower every patient and every health organization on the planet with evidence on the outcomes of care! We get up in the morning because we believe that the lack of real‑world evidence is a barrier to better care. It is our Hippocratic Oath to create the right evidence for health systems, payers, and life‑science companies.

About the Role

We are currently seeking a Junior Customer Success Manager in the UK to join our team and collaborate on nation‑wide initiatives in Health Data. If you are a career‑driven professional with a passion for healthcare technology and want to bring your expertise and best self to work every day, this could be the opportunity you’ve been waiting for.

What You’ll Be Expected To Do

• Support Customer Success Managers in managing relationships with life sciences and healthcare clients using Real World Evidence solutions.
• Support onboarding and implementation by coordinating with internal teams (Product, Data, Delivery) and keeping customers informed.
• Handle customer questions and challenges with confidence, prioritizing effectively and communicating clearly—even when things move fast.
• Monitor customer goals, progress and engagement—and proactively flag risks to senior team members before they become problems.
• Help run customer check‑ins (weekly/monthly), prepare updates, and ensure action items don’t fall through the cracks.
• Assist in preparing client‑facing materials such as status updates, reports, presentations, marketing materials.
• Learn our products, services and RWE use cases fast, then help explain them in a simple and confident way.

Qualifications And Work Experience

• Bachelor’s degree in a relevant field (e.g., Life Sciences, Public Health, Data, Business, Economics, or similar).
• 0–2 years of experience in Customer Success, Account Management, Project Management, Implementation, Consulting, or a client‑facing role.
• Strong interest in healthcare, life sciences, data or analytics—you don’t need to be an expert, but you should be excited to learn.
• Strong written and verbal communication skills in English; comfort working with customers across different regions/time zones and additional languages are a plus.
• Basic familiarity with CRM tools, support platforms or analytics dashboards.
• Organized, detail‑oriented, and able to juggle multiple conversations and priorities.

Personality and Behavioral Traits

• Customer‑oriented mindset and a genuine interest in helping clients succeed.
• Curious and eager to learn, especially about complex data and healthcare topics.
• Organized, reliable, and able to manage multiple tasks with guidance.
• Strong interpersonal skills and demonstrated ability to build trust with internal and external stakeholders.
• Collaborative and enjoy working across teams without ego.
• Proactive and solution‑focused, with a willingness to ask questions and seek feedback.
• Comfortable working with ambiguity and adapting as priorities evolve.
• Motivated to grow into a full Customer Success Manager role.

Position

• Remote‑first
• Full time
• Based in the UK (mandatory)

What We Offer

Ownership & Growth

• Define and own a strategic global initiative from the ground up.
• Shape the future of Promptly’s partner ecosystem and data network expansion.

Financial Benefits

• Competitive salary
• Annual performance bonus
• Equity compensation via our ESOP (open to all team members)
• Annual training allowance
• Private health insurance
• Home‑office equipment allowance

Non‑Financial Benefits

• Equal opportunity and inclusive environment
• Flexible work schedule and vacation policy
• Corporate events and international team gatherings

What Is The Recruiting Process Like

• Initial Interview — Meet your future manager and/or team members to get to know each other and understand the scope of the role.
• Technical & Strategic Assessment — Work on a short case related to partner management or program design.
• Final Interview (if needed) — Deep‑dive discussion to align on expectations and vision.
• Offer Stage — We’ll share the offer and welcome you to the team!

Our Culture & Values

Empathy — Ownership — Responsibility — Teamwork — Excellence

Data Privacy

Your personal data will be processed for the purposes of managing Promptly’s recruitment related activities which includes setting up and conducting interviews and tests for applicants, assessing and reviewing such candidates and similar activities needed in the recruitment and hiring process. For more information about how Promptly processes personal data and information about your rights etc., please see Promptly’s / Proef’s Privacy Policy (link to:Policy for management of application (proef.com)). By submitting your application, you consent to Promptly / Proef processing your personal data for recruitment purposes and to store such personal data for up to 12 months, unless we receive a request of erasure of the data from you to [e-mail] in case Promptly would like to contact you regarding future job openings. By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not willfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Promptly Health. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Promptly Health may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Promptly Health's Candidate Privacy Notice.