Junior Customer Success Advocate — Onboarding & Support

Ciena; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading connectivity solutions provider in Greater London is looking for an Associate Customer Success Advocate. In this role, you will build strong customer relationships and ensure they gain value from our services. Ideal candidates are early in their career, have an Engineering Degree, and possess strong communication skills. You will coordinate customer onboarding and support, enhance service adoption, and collaborate with Sales for renewals. This is a great opportunity to make a meaningful impact in the telecom industry.

Qualifications

• 1-3 years of experience in a customer-facing role, ideally in telecom or technology.
• Exposure to customer success, technical support, or project coordination.
• Familiarity with telecom/networking concepts is a plus.

Responsibilities

• Support the onboarding of new customers and ensure a smooth experience.
• Build trusted relationships with customer contacts across various functions.
• Monitor service delivery and ensure customer needs are met.
• Track service performance and identify opportunities for increased value.
• Assist Sales with renewals, upsell opportunities, and new service offerings.
• Coordinate across teams to resolve customer service challenges efficiently.
• Prepare reports on customer activity and maintain communication with stakeholders.

Skills

Strong interpersonal and communication skills

Proactive mindset

Organized and detail-oriented

Education

Engineering Degree

Job description

A leading connectivity solutions provider in Greater London is looking for an Associate Customer Success Advocate. In this role, you will build strong customer relationships and ensure they gain value from our services. Ideal candidates are early in their career, have an Engineering Degree, and possess strong communication skills. You will coordinate customer onboarding and support, enhance service adoption, and collaborate with Sales for renewals. This is a great opportunity to make a meaningful impact in the telecom industry.