Junior Account Manager

Antal International Network; Reading; Hybrid; Confidential; Full time

Job summary

A recruitment agency in Reading seeks a Junior Account Manager to grow and retain customers. This role involves building relationships, driving satisfaction, and managing projects effectively. Ideal candidates have at least 2 years in Account Management or Sales, strong communication skills, and IT proficiency. This position offers a salary of around £30k plus commission and supports career advancement.

Qualifications

• At least 2 years of Account Management, Customer Success, or Sales experience managing customers.
• Ambition to forge a career in a commercial role.
• Strong presentation and communication skills to build rapport.

Responsibilities

• Work with assigned customers to provide solutions and ensure satisfaction.
• Serve as the day-to-day liaison with assigned customers.
• Manage multiple projects and interface with stakeholders.

Skills

Account Management

Customer Success

Sales

Presentation skills

Communication skills

Organizational skills

Time management

Autonomous attitude

Tools

CRM software

MS Excel

MS Word

PowerPoint

LinkedIn

Job description

Our client based in Reading is looking for a Junior Account Manager to join their team.

Hybrid working
Salary approx £30k plus up to 25% commission

Overview

You will successfully retain and grow your customers from the onboarding phase through to annual renewal by creating and maintaining long-term, trust-based relationships and developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs and exceed their expectations.

Responsibilities

• Work with assigned portfolio of customers to provide learning solutions, develop new business, drive usage and ensure customer satisfaction
• Serve as primary day-to-day liaison with assigned customers and maintain positive ongoing relationships
• Manage multiple projects simultaneously while interfacing with different internal and external stakeholders

Experience and Qualifications

Technical Skills

• At least 2 years of Account Management, Customer Success or Sales team experience managing customers through success, planning, retention and growth
• Ambition to forge a career in a commercial role within a growing private equity backed business
• Willingness to learn new skills in customer growth, sales, negotiation and contracting
• Ambition to move up in the business is fully supported as opportunities to develop will increase as the business grows
• Strong presentation and communication skills with an ability to easily build rapport
• Autonomous attitude and ability to work well unsupervised
• Competent IT skills. Proficient in CRM/MS Excel / Word / Power Point / LinkedIn

Soft Skills

• Strong organizational and time management skills to ensure deadlines are met while maintaining high-quality work.
• A team player who enjoys working with others and contributing to the success of the team.

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