Junior Account Manager

Tiger Recruitment; City Of London; Hybrid; GBP 31,000; Full time

Job summary

A mission-driven education technology company based in Central London seeks a Junior Account Manager. This role involves onboarding school clients, fostering relationships, and providing customer support. Ideal candidates will have strong communication skills and a year of relevant experience. This position offers an annual salary of £31,000 with a fixed-term contract lasting 12 months, requiring in-office presence 2-3 days a week.

Qualifications

• 1+ year in an office-based, client-facing or customer support role.
• Natural flair for communicating with people of all levels.
• Great attention to detail.

Responsibilities

• Onboarding and training new school clients.
• Building and maintaining great relationships with teachers and school leaders.
• Supporting customers by phone and email.

Skills

Strong communication skills

Organised

Tech-savvy

Problem-solving mindset

Tools

Gmail

Google Sheets

HubSpot

Job description

Overview

Location: Central London (in office 2-3 days/week)

Salary: £31,000 per annum

Duration: 12 month fixed-term contract

Experience: 1+ year in an office-based, client-facing or customer support role

Start date: ASAP

A fast-growing, mission-driven education technology company is on the lookout for a bright, people-focused Junior Account Manager to join its dynamic team. If you're someone who loves working with people, has strong communication skills, is organised, tech-savvy and ready to learn then this is a fantastic opportunity for you.

What you’ll do

• Onboarding and training new school clients
• Building and maintaining great relationships with teachers and school leaders
• Supporting customers by phone and email
• Helping schools understand how to make the most of the platform
• Using data dashboards to monitor usage and provide helpful insights
• Assisting with renewals, referrals and upselling
• Feeding back school suggestions to the wider team
• Occasionally visiting schools in person

Who you are

You don’t need tons of experience - just the right attitude and a willingness to learn. We’d love to hear from you if you have:

• Around 1 year’s office or customer-facing experience
• A natural flair for communicating with people of all levels
• Great attention to detail and a problem-solving mindset
• Confidence using digital tools (Gmail, Google Sheets, HubSpot – or similar CRMs)
• An interest in education and making a difference

Tiger is B Corp Certified. We are part of a global movement of businesses committed to improving social and environmental conditions around the world.