Junior / 1st Line, IT Service Desk Analyst

GK Recruitment; Sefton; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A healthcare IT solutions provider in the United Kingdom seeks a 1st Line IT Support Analyst to deliver top-notch customer service. You'll assist pharmacy dispensers by solving IT issues and managing calls. The role requires strong communication, general IT skills, and a problem-solving attitude. The offer includes a starting salary of £24,700 plus overtime. Join a team dedicated to enhancing your IT career with training and career progression. Office in Adlington, Chorley, with some remote work options.

Benefits

Salary review

Training opportunities

Career progression

Benefits package

Qualifications

• Customer service delivery background highly valued.
• Reasonable IT skills and problem-solving aptitude required.
• Ability to manage workload and communicate effectively.

Responsibilities

• Assist pharmacy dispensers with IT problem resolution.
• Log and categorize incoming calls and emails in CRM.
• Document updates to the knowledge base and issues.

Skills

Customer service delivery

Good general IT skills

Problem-solving attitude

Communication skills

Time management skills

Attention to detail

Ability to take ownership

Job description

Description

• Have you recently been working in Customer Services, OR, Customer Support?
• Do you thrive in delivering an excellent Customer Services?

Then this role is for you - as a 1st line IT Support Analyst.

We can offer you :

• A starting salary of £24,700 + overtime
• You will be able to build your IT career in a strong team, committed to being "customer centric"
• Enhance your IT skills

But - You must be a good communicator with reasonable IT skills

My client supplies EPoS and Patient Medication Record (PMR) Prescription and dispensing systems in the independent and corporate pharmacy sector.

You will receive an excellent base salary of £24,700 plus overtime (average £2,000) with a salary review of £25,000. The role will be conducted from their office in Adlington, Chorley + with some remote work.

You will be joining a company that offers training and a genuine career path with an additional benefits package.

As the 1st Line IT Support Analyst, you will :

• Serve as the primary contact for telephone support, assisting pharmacy dispensers with IT problem resolution.
• Provide telephone support to the user base utilising remote access tools.
• Log and categorise incoming calls and emails within a CRM system.
• Active involvement in documenting and updating the knowledge base.
• Create job opportunities for Engineers and maintain liaison with them.
• Take ownership of incidents and progress them quickly and efficiently.
• Document issues / problems and raise them to the 2nd line team.

We are looking for a 1st Line IT Support Analyst with :

• A customer service delivery background
• Good general IT skills.
• Problem-solving attitude and aptitude.
• Good communication skills, both written and verbal.
• Good problem-solving skills.
• Ability to manage own workload effectively.
• Excellent time management skills.
• Attention to detail.
• An ability to Take Ownership.

APPLY NOW :

If this sounds like the 1st line IT Support Analyst role for you, click apply now for an instant interview.