Journey Transformation Architect

The IG Group; City Of London; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading fintech company is seeking a Journey Transformation Analyst to enhance journey mapping standards and translate insights into actionable requirements. You will collaborate with stakeholders and technical teams to improve user experiences. The ideal candidate will have experience in process mapping, excellent analytical skills, and the ability to drive change in a complex regulatory environment. This role offers a hybrid working model and diverse workplace initiatives.

Benefits

Competitive salary & benefits plan

1 additional day off for birthday

2 additional days off for voluntary work

Share Plans for Employees

LinkedIn Learning platform free access

Employee Assistance Program

Qualifications

• Experience creating detailed business process maps using BPMN notation.
• Proficiency with process mapping tools like Visio or Lucidchart.
• Strong understanding of swimlane diagrams and cross-functional flows.

Responsibilities

• Map and analyse user journeys.
• Conduct deep-dive sessions for journey discovery.
• Create detailed Jira tickets for technical delivery.

Skills

Business process mapping

Stakeholder interviews

Technical requirements translation

Analytical skills

Education

Experience in Finance sector

Tools

Visio

Lucidchart

Jira

Job description

A leading fintech company is seeking a Journey Transformation Analyst to enhance journey mapping standards and translate insights into actionable requirements. You will collaborate with stakeholders and technical teams to improve user experiences. The ideal candidate will have experience in process mapping, excellent analytical skills, and the ability to drive change in a complex regulatory environment. This role offers a hybrid working model and diverse workplace initiatives.