JLR Customer Service Advisor Apprentice - Lookers JLR Battersea

Inspiro Learning; City Of London; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading automotive company is offering a Customer Service Advisor apprenticeship in London. This role includes scheduling service appointments and addressing customer concerns. Ideal candidates should have GCSE qualifications and excellent communication skills. Successful completion of the apprenticeship leads to industry-recognized certification and potential earnings between £20,000 and £30,000 upon qualification.

Qualifications

• Demonstrable willingness to learn and adaptability.
• Ability to multi-task effectively in a customer-facing role.
• Interest in technology and automotive industry.

Responsibilities

• Interpreting and addressing customer concerns.
• Scheduling vehicle service appointments.
• Communicating customer needs to technicians.

Skills

Exceptional communication skills

Teamwork

Quality focus

Personal responsibility

Problem solving

Education

GCSE grades 9 – 3 (A – D) or equivalent

Scottish National 5 Grades A - C

Job description

Overview

JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.

We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans. We are looking for people who share our passion to join our highly successful retail apprenticeship programme.

The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor. But what does a Customer Service Advisor do?

Responsibilities

• Interpreting customer concerns and comments and liaising with Service Technicians.
• Booking/scheduling vehicle services.
• Liaising with customers about any additional work required.
• Estimating time and costs associated with repairs.
• Handling customer complaints.
• Responding to customer requests.
• Tracking the vehicle through the workshop.

We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.

Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location.

Training Provided

As well as employment in our retailer, you will be given the training and support you need to develop both personally and professionally. Using a combination of classroom-based training, e-learning, practical training, and application of learning, you will be guided by your trainers and personal mentor along the road to success. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way.

(England: Standard)

On successful completion of the one-year programme, you will receive the following:

• Level 2 Customer Service Practitioner Standard
• JLR specific certifications

(Scotland/ Wales/ N.Ireland: Framework)

On successful completion of the 15 month programme, you will receive the following:

• Level 2 / Level 5 in Customer Service
• JLR specific certifications

Scottish and Welsh training groups are subject to minimum numbers signed up on a course. Please speak to your recruitment advisor for further information.

Desired skills and requirements

As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task.

Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:

• A willingness to learn
• Teamwork
• Quality focus
• Personal responsibility and resilience
• Problem solving

Minimum entry requirements

GCSE grades 9 – 3 (A – D) or equivalent in English, Maths and two other subjects are required. In Scotland, applicants must have or be predicted to achieve Scottish National 5 Grades A - C or above in English, Maths and either a Science or Technical subject.

'Equivalent' grades include:

• BTEC first diplomas and certificates
• OCR Nationals
• Key Skills Level 2
• NVQs
• Essential Skills (Wales)
• Functional Skills Level 2
• Core Skills (Scotland)

We accept predicted grades and conditional offers can be made based on predicted grades.

Future Prospects

There are lots of opportunities to develop your career within our expanding retail network. Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification. Embedded within your training are the JLR global training materials. This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path.