ITSM Developer

Claranet; Gloucester; On-site; GBP 45,000 - 65,000; Full time

Job summary

A leading technology services provider in Gloucester is looking for a ServiceNow Developer to join their ITSM & Automation team. This role involves designing, configuring, and implementing ServiceNow applications to support business requirements. Applicants should have a minimum of 2 years of ServiceNow development experience and strong skills in JavaScript and web technologies. The successful candidate will work closely with internal teams to provide optimal solutions and conduct technical assessments on the ServiceNow platform.

Qualifications

• Minimum of 2 years of ServiceNow development experience.
• Experience with XML, HTML, JavaScript, and Web Services.
• Proven ability to script in JavaScript.

Responsibilities

• Design, configure, and implement ServiceNow applications.
• Review requirements with Business Analysts or end-users.
• Contribute to technical designs and implementation plans.
• Create interfaces to connect with internal and external systems.
• Provide technical input on the ServiceNow platform.

Skills

ServiceNow development experience

Web Technologies (XML, HTML, JavaScript, Web Services)

Proven scripting ability in JavaScript

General Development Experience

Scripting experience in NodeJS

Agile development environment experience

Job description

Overview

The Group ITSM & Automation team are part of Claranet s Group function and are responsible for the development, maintenance / support and documentation of new and existing functionality related to automation of tasks or configuration items and integrations with other Claranet systems.

The successful applicant would show pride and passion for their work and who is willing to learn and use relevant technologies to provide the best possible solutions to our internal customers.

Responsibilities

• Design, configure and implement ServiceNow based applications to support business processes that meet business requirements:
• Review and provide requirements with Business Analysts and/or end-users
• Contribute to technical designs and implementation plans in conjunction with other team members
• Follow agreed implementation plans and timelines to deliver required functionality
• Create interfaces to work with other internal and external systems using Web services and other technologies
• Work effectively and constructively as part of the ServiceNow Automation and Integration team and other virtual teams as needed
• Provide technical input on the capabilities of the ServiceNow platform and insights on the preferred/best practice way to implement solutions and appropriate trade-offs
• Workflow development
• CI class creation and/or modification of existing classes and relationships
• Use of automation to populate CMDB
• JavaScript development

About You

Essential Experience:

• ServiceNow development experience (2 year minimum)
• Experience of Web Technologies (XML, HTML, JavaScript, Web Services)
• Proven scripting ability in JavaScript
• General Development Experience

Desirable Experience

• ServiceNow Admin Certification
• Experience in the development of REST / SOAP web services in ServiceNow
• Scripting experience in NodeJS
• ITIL or experience in IT operations
• Knowledge of Configuration Management Databases
• Experience working in an Agile development environment