ITSM Change Analyst

Rentokil Initial Careers; Crawley; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading organization in service management in Crawley is seeking an individual for the IT Change Management role. Responsibilities include overseeing the change management processes and collaborating with service teams. Candidates should possess experience with data handling, IT service management, and presentation techniques. The position offers competitive salary, hybrid working conditions, and a range of employee benefits, including 23 days holiday plus bank holidays and healthcare options.

Benefits

Competitive salary

Hybrid working

Rentokil Initial Reward Scheme

23 days holiday plus 8 bank holidays

Employee Assistance Programme

Death in service benefit

Healthcare

Free parking

Qualifications

• Experience in handling large quantities of data and/or reporting.
• Experience operating standardised processes in a large organisation.
• Practical experience working across teams to deliver specific objectives.

Responsibilities

• Efficient operation of IT Change Management and Service Transition processes.
• Support the Global Change Manager to ensure effective process operation.
• Production of schedules for managing changes to the live environment.

Skills

IT Service Management

Report Writing Techniques

Presentation Techniques

Google Application suite

Job description

Responsibilities

• The efficient and effective operation of the IT Change Management and Service Transition processes in accordance with current policies and procedures
• Supporting the Global Change and Service Transition Manager to ensure the IT Change Management process operates effectively and efficiently
• Working with other service management functions to ensure effective operation of the change and transition functions
• The production of schedules of change for managing changes to the live environment
• Progressing the status of changes with service departments to ensure data is current
• Providing guidance to those involved in change management and service transition
• Producing change management and service transition reports as required by the change and transition processes
• Planning own work to meet given objectives and processes within a clear framework of accountability while exercising substantial personal responsibility and autonomy
• Adhering to IT governance and controls

Requirements

• Has experience of delivering to specific objectives in a similar role handling large quantities of data and/or reporting
• Has experience of operating agreed, standardised processes in a large organisation
• Has practical experience of working across teams to deliver specific objectives
• Is competent in the use of IT Service Management and Reporting applications The role holder will be familiar with:
• IT Change Management: The structured process for controlling how changes are made to IT systems and services, aiming to minimise disruptions and risks while maximising the benefits of those changes. Ensuring that changes are implemented safely, efficiently, and with minimal impact on business operations
• Google Application suite: competent in the use of google applications such as docs, sheets, mail etc
• Presentation Techniques: Methods and techniques for delivering effective presentations, either face-to-face or online
• Report Writing Techniques: Methods and techniques for writing effective technical and business focused reports

Benefits

• Competitive salary
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

At Rentokil Initial, our customers and colleagues represent diverse backgrounds and experiences. We take pride in being an equal opportunity employer, actively encouraging applications from individuals from all walks of life. Our belief is that everyone irrespective of age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs, has the potential to thrive and contribute. We embrace the differences that make each of our colleagues unique, fostering an inclusive environment where everyone can be their authentic selves and feel a sense of belonging. To ensure that your journey with us is accessible if you have any individual requirements we invite you to communicate any specific needs or preferences you may have during any stage of the recruitment process. Our team is available to support you; feel free to reach out to ([e-mail]) if you need anything.

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.