ITMS Technician

ONECOM LTD; Swindon; On-site; GBP 28,000 - 38,000; Full time

Job summary

A leading communication technology provider is seeking an IT Support Technician to join their IT Managed Services team. In this role, you will resolve technical issues across various platforms like Windows, macOS, and Microsoft 365, providing both remote and occasional on-site support. Candidates should be strong communicators and skilled at troubleshooting. The position offers numerous benefits, including generous holiday allowance and in-house training opportunities.

Benefits

25 days holiday + bank holidays

EV Scheme: Lease a brand-new electric car

24/7 access to mental health support

Discounted gym membership

Qualifications

• Experience with SLAs and performance metrics is essential.
• Empathetic, tactful, and professional in all interactions.
• Reliable team player who shares knowledge and supports others.

Responsibilities

• Provide remote and on-site technical support for desktops, servers, and cloud services.
• Manage and resolve service requests in the CRM system within agreed SLAs.
• Build strong relationships with clients as a trusted IT advisor.

Skills

Strong communicator with a customer-first mindset

Skill in troubleshooting across desktop, server, and cloud platforms

Confident with Active Directory, Microsoft 365, and networking fundamentals

Organised and calm under pressure

Analytical thinker with a creative, adaptable approach

Education

Holds or working towards relevant certifications (CompTIA, Microsoft, etc.)

Job description

We’re looking for a proactive and customer‑focused IT Support Technician to join our dynamic IT Managed Services team. You’ll be the go‑to expert for resolving technical issues across Windows, macOS, Microsoft 365, networking, and cloud‑based systems, delivering remote and occasional on‑site support that keeps our clients running smoothly. This is a shift‑based role on our Service Desk, ideal for someone who thrives in a fast‑paced environment and enjoys solving problems with precision and professionalism.

Responsibilities

• Provide remote and on‑site technical support for desktops, servers, and cloud services
• Manage and resolve service requests in the CRM system within agreed SLAs
• Accurately log incidents with clear descriptions and severity levels
• Deliver expert‑level troubleshooting and customer service
• Meet KPIs and maintain high standards of performance
• Build strong relationships with clients as a trusted IT advisor
• Collaborate with colleagues to ensure seamless service delivery
• Maintain and improve internal and customer‑facing documentation
• Support incoming calls and respond professionally
• Travel to customer sites when required, adhering to company policies
• Take initiative in training and professional development
• Handle additional tasks with flexibility and a solution‑oriented mindset

Benefits

• Holidays: 25 days + bank holidays and buy/sell options
• Other Leave: Birthday day off, 12 paid hours for flexible use, Volunteer day
• EV Scheme: Lease a brand‑new electric car
• Lifestyle: 9% combined pension contribution and 4x salary life assurance
• Rewards: Quarterly and annual employee awards, discounts on tech
• Socials: All‑expenses‑paid company events
• Development: In‑House Training Academy
• Wellbeing: 24/7 access to mental health support, Calm App, discounted gym membership, cycle to work scheme, free breakfast & fresh fruit, eye‑care vouchers, financial wellbeing support

Qualifications

• Strong communicator with a customer‑first mindset
• Organised and calm under pressure
• Experienced with SLAs and performance metrics
• Skilled in troubleshooting across desktop, server, and cloud platforms
• Confident with Active Directory, Microsoft 365, and networking fundamentals
• Passionate about continuous learning and staying current with tech trends
• Empathetic, tactful, and professional in all interactions
• Reliable team player who shares knowledge and supports others
• Analytical thinker with a creative, adaptable approach
• Comfortable managing multiple priorities and shifting deadlines
• Holds or working towards relevant certifications (CompTIA, Microsoft, etc.)

About Onecom

Onecom is an award‑winning provider of Communication Technology, trusted by UK organisations to deliver Simply Brilliant Customer Experiences.