ITIL Process Leader: Drive Service Excellence

lloyds banking group; Manchester; Hybrid; GBP 83,000 - 99,000; Full time

Job summary

A leading banking institution in Manchester is looking for an experienced ITIL Process and Practice Lead. In this pivotal role, you will develop and maintain ITIL processes, mentor a dedicated team, and ensure compliance with industry standards. Excellent communication and analytical skills are essential, along with relevant ITIL certifications. The bank offers a flexible working environment, competitive salary, and a range of benefits including private medical cover and a performance-based bonus.

Benefits

Performance-based bonus

4% cash allowance

Private medical cover

Generous pension contribution

30 days of annual leave

Qualifications

• Proven experience in ITIL process development and implementation.
• Outstanding leadership skills with a history of mentoring and developing teams.
• Strong analytical abilities to evaluate process performance and identify areas for improvement.
• Excellent communication and collaboration skills to work effectively with diverse teams.

Responsibilities

• Develop, implement, and maintain ITIL processes across the organization.
• Lead and mentor a team of ITIL practitioners.
• Collaborate with various departments to identify and implement best practices.
• Monitor and evaluate the efficiency of ITIL processes.

Skills

ITIL process development

Leadership and mentoring

Analytical abilities

Communication skills

Proactive approach

Education

Relevant certifications in ITIL

Job description

A leading banking institution in Manchester is looking for an experienced ITIL Process and Practice Lead. In this pivotal role, you will develop and maintain ITIL processes, mentor a dedicated team, and ensure compliance with industry standards. Excellent communication and analytical skills are essential, along with relevant ITIL certifications. The bank offers a flexible working environment, competitive salary, and a range of benefits including private medical cover and a performance-based bonus.