ITAM Analyst

Phoenix Software; Allerthorpe; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A leading IT solution provider in the UK is looking for an ITAM Analyst to join their SAM consultancy team. This entry-level position is perfect for recent graduates with an analytical background, offering support in project delivery while providing high-quality customer service. Ideal candidates will possess excellent Excel skills, strong problem-solving abilities, and a customer-focused mindset. The role is based at the headquarters with a hybrid working model expected.

Benefits

Skill development

Diversity and inclusion initiatives

Supportive work culture

Qualifications

• Recent graduate looking for their first role in IT.
• Strong analytical and problem-solving ability.
• Basic understanding of IT environments, hardware, software, and licensing desirable.

Responsibilities

• Assist in the delivery of projects and manage small to medium projects.
• Provide day-to-day support to senior team members.
• Ensure accuracy in license entitlement and inventory data.

Skills

Excel proficiency

Analytical skills

Problem-solving skills

Communication skills

Customer-focused mindset

Education

Degree in Computer Science, Mathematics, Engineering, or similar

Tools

License Dashboard

ServiceNow

Snow

Job description

ITAM Analyst – SAM Consultancy Team

We are now very excited to grow that team further by hiring an ITAM Analyst to provide support to the SAM consultancy team.

Responsibilities

• Assist in the delivery of projects of all sizes and independently manage small to medium projects under the supervision of an ITAM Consultant or Senior ITAM Consultant.
• Provide day-to-day support to senior team members, including data manipulation, processing, and reporting.
• Gain proficiency in the License Dashboard Platform (following training) and demonstrate competency in its use.
• Contribute to the delivery of Managed Services, ensuring service levels and client expectations are consistently met.
• Import and maintain license entitlement and inventory data with accuracy and attention to detail.
• Deliver high-quality support to internal and external customers via phone, email, and face-to-face interactions, maintaining excellent customer satisfaction at all times.
• Request and track license entitlement information for team members, ensuring timely receipt and processing.
• Provide administrative support as required and take ownership of ad‑hoc project tasks when assigned.
• Proactively identify and flag potential sales opportunities for License Dashboard and Phoenix Software.

Qualifications and Skills

This is a role suitable for a recent graduate who is looking for their first role in IT. You will likely have a degree in something analytical like Computer Science or Mathematics and will be able to showcase your analytical and problem solving ability. Degree in an analytical subject such as Computer Science, Mathematics, Engineering, or similar.

• Excellent proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Strong analytical and problem‑solving skills, with the ability to manipulate and interpret data accurately.
• Outstanding written and verbal communication skills, with the ability to engage confidently with internal and external customers.
• Customer‑focused mindset with a commitment to delivering excellent service and maintaining high satisfaction levels.
• Ability to work independently on assigned tasks while collaborating effectively within a team.
• Willingness and ability to learn ITAM tools (e.g., License Dashboard, ServiceNow, Snow) with full training provided.
• Proactive attitude, with the confidence to identify issues, propose solutions, and escalates appropriately.
• Basic understanding of IT environments, hardware, software, and licensing desirable.
• Flexibility to take on administrative duties and adapt to evolving business and project needs.
• Develop and maintain strong communication skills to effectively engage with colleagues, stakeholders, and clients.

Culture & Benefits

At Phoenix, our philosophy is simple – we aim to be the UK’s leading IT solution and managed service provider and that means we recognise that it’s our people who are the heart of everything we do. We do this by providing the encouragement, support and skill development that you need to be the very best you can be at work. We are proud of our culture, so much so that we have developed our Culture Blueprint which you can read here. Where is the role based? Primary location is our HQ in Pocklington (YO42) with 3-4 days per week in the office expected. How many interviews? Following a screen with the Recruitment Team you can expect a two‑stage interview process, one online and one in‑person. What are the benefits? You can read about the benefits on offer here. Have you made it this far? If you’re still reading, we think there’s a strong chance you might be our kind of person. Here’s the thing though, research suggests that 60% of women and under‑represented people might have already talked themselves out of applying. Even if you don’t check every box above, we want to encourage you to introduce yourself. We believe a diversity of perspectives and experiences makes a team stronger… and the stronger our team, the more successful we will be.