Italian & Spanish Speaking Customer Service Administrator

TXP; Watford; Hybrid; GBP 28,000 - 30,000; Full time

Job summary

An international customer service company is looking for a Multilingual Customer Service Specialist fluent in English, French, and Italian. In this hybrid role based in Watford, you will manage customer orders, handle enquiries, and collaborate with various teams to enhance customer satisfaction. Candidates with a background in customer service and proficiency in tech tools will thrive. Join a supportive team and grow your professional skills.

Qualifications

• Background in customer service, logistics, or order management.
• Proactive, adaptable, and solution-oriented mindset.
• Experience working in a multilingual environment.

Responsibilities

• Manage customer orders from entry to delivery.
• Handle enquiries via phone and email professionally.
• Collaborate with sales and technical support teams.

Skills

Fluency in English

Fluency in French

Fluency in Italian

Strong multitasking abilities

Time management

Communication skills

Tools

Outlook

Excel

Word

Salesforce

SAP

Job description

Overview

Multilingual Customer Service Specialist - Spanish, Italian & English

Location: Hybrid (Watford - 5-6 days/month in office)
Salary: £28,000 - £30,000
Hours: 40 per week, Monday to Friday (1-hour lunch break)

What You'll Be Doing

• As a Customer Service Specialist, you'll work closely with internal teams and external partners to deliver an outstanding customer experience across multiple European markets.
• Own the Order Journey: Manage customer orders from entry to delivery, ensuring accuracy and efficiency.
• Be the First Point of Contact: Handle enquiries via phone and email, open support tickets, and resolve issues with professionalism and care.
• Create & Communicate: Prepare quotations, pre-payment forms, and keep customers informed every step of the way.
• Collaborate Across Teams: Liaise with Sales, Technical Support, Warehousing, and Supply Chain to meet customer expectations.
• Solve & Improve: Think outside the box to resolve problems, suggest process improvements, and enhance customer satisfaction.

Working Hours

• Week 1: Early shift (07:00-16:00 UK time) - 2-3 days in office (Tue/Wed/Thu)
• Week 2: Late shift (09:00-18:00 UK time) - work from home

What You'll Bring

• Languages: Fluent in English, French, and Italian (spoken and written)
• Experience: Background in customer service, logistics, or order management
• Tech Skills: Confident using Outlook, Excel, Word, Salesforce; SAP experience is a plus
• Mindset: Proactive, adaptable, and solution-oriented with a positive attitude
• Skills: Strong multitasking, time management, and communication abilities

Bonus Points If You

• Can navigate multiple systems and ticket queues with ease
• Understand the bigger picture and how departments connect
• Enjoy working independently and as part of a collaborative team
• Are forward-thinking and open to change and process improvements

Ready to Apply?

If you're looking for a role where you can use your language skills, grow professionally, and be part of a supportive, international team—send your CV and apply now.