Italian Customer Support Specialist

Red Dot Search; Belfast; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading customer service provider seeks an Italian Customer Support Specialist to support users at their Belfast VR Hub. Responsibilities include addressing user queries across digital platforms, improving customer experience, and creating engaging responses. Candidates should be fluent in Italian and English and ideally have a passion for VR or gaming. The position offers a full-time contract with a competitive salary and perks.

Benefits

Full training and ongoing support

Qualifications

• Experience in customer support or social media/community support is preferred.
• Interest in or experience with VR or gaming is desirable.

Responsibilities

• Answer questions and solve issues for the online VR community.
• Monitor social media and product review platforms.
• Create engaging responses that encourage user interaction.
• Develop user-generated content and encourage community involvement.

Skills

Fluency in Italian (C1)

Fluency in English (B2)

Experience in customer support

Typing speed of 55+ WPM

Job description

Overview

Italian Customer Support Specialist

Belfast VR Hub | Full-time | £27,019.20 + perks

Step into the world of virtual reality and help users get the best possible experience from cutting-edge VR tech. This role is based on-site at our Belfast VR Hub (BT1) and involves supporting users across global social and digital channels.

Responsibilities

• As part of our social support team, you'll be right at the heart of the online VR community answering questions, solving issues, and engaging with users across multiple digital platforms.
• Helping users with general and individual support queries
• Spotting opportunities to reduce customer effort and improve their experience
• Monitoring social media, forums, and product review platforms
• Creating engaging, on-brand responses that encourage interaction
• Supporting engagement and community activity across digital channels
• Developing user-generated content and encouraging community involvement
• Identifying ways to reuse and enhance self-service content across platforms

Requirements

• Italian Customer Support Specialist
• This role is a strong fit if you:
  • Have experience in customer support or social media / community support
  • Are fluent in Italian (C1) and English (B2)
  • Can work five days per week between 6am7pm
  • Type at 55+ WPM with 95% accuracy
  • Have an interest in or experience with VR or gaming (desirable)

What you'll get

What you'll get : Italian Customer Support Specialist

You'll join a friendly, fast-moving team where you'll build new skills, work with the latest tech, and develop a career in an exciting and growing area. Full training and ongoing support included.

Ready to be part of the next generation of customer experience?

Apply now.