IT Technician - Remote-Eligible IT Support

University of Cambridge Vet School; Cambridge; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A prestigious academic institution is seeking a detailed-oriented IT Technician to provide comprehensive support to its IT services team. The role involves offering first- and second-line support, assisting with technical problem-solving, and contributing to the delivery of best practice IT processes. Candidates should demonstrate relevant IT support experience and effective communication skills. The position offers flexible working conditions, extensive training opportunities, and is available on a fixed-term basis until March 2028. Applications are welcomed from diverse backgrounds.

Benefits

Flexible working

Family friendly policies

Attractive pension scheme

36 days annual holiday

Extensive training & development opportunities

Qualifications

• Demonstrable experience in a specific area of IT.
• Developing knowledge of one technical specialism within the IT domain.
• Ability to communicate effectively orally and in writing.

Responsibilities

• Provide first- and second-line support for IT services.
• Assist in the delivery of a professional IT service.
• Support key data flows and processes.
• Problem solving of routine technical issues.

Skills

IT support experience

Effective communication

Problem solving

Job description

A prestigious academic institution is seeking a detailed-oriented IT Technician to provide comprehensive support to its IT services team. The role involves offering first- and second-line support, assisting with technical problem-solving, and contributing to the delivery of best practice IT processes. Candidates should demonstrate relevant IT support experience and effective communication skills. The position offers flexible working conditions, extensive training opportunities, and is available on a fixed-term basis until March 2028. Applications are welcomed from diverse backgrounds.