IT Technician I

Perkins&Will; London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading design and architecture firm in London seeks an IT Technician I to provide IT maintenance and support. Responsibilities include resolving helpdesk issues, managing service requests, and conducting training. The ideal candidate has strong customer service and technical skills, with a degree in computer technology preferred. This role offers opportunities to work with emerging technologies and contribute to IT asset management.

Qualifications

• Strong organization, attention to detail, and time management skills.
• Ability to work well independently and with others.
• Stay updated on emerging technologies.

Responsibilities

• Resolve helpdesk issues and provide IT maintenance/support.
• Manage service requests from internal clients.
• Conduct training sessions and provide orientation as needed.

Skills

Customer service skills

Analytical skills

Communication skills

Training new employees

Education

Associate or bachelor's degree in computer technology

Tools

Windows desktop operating systems

Mac OSx systems

Microsoft Teams

Ticketing systems

Job description

Overview

As an IT Technician I you will be responsible for:

• Resolving helpdesk issues and providing IT maintenance/support for a studio.
• Close relationship with studio/regional Operations Director and Managing Directors group.
• Shows initiative and ability to work well independently and with others.
• Exhibits strong organization, attention to detail, and time management skills.
• Able to pivot and have a “hands on” working style.
• Provide technical support and troubleshoot assistance to clients via phone, email, chat or in person.
• Diagnose and resolve hardware, software, and network-related issues in a timely and efficient manner.
• Receive, prioritize, and manage service requests from internal clients.
• Communicate with clients in a professional and friendly manner, actively listening to their concerns and providing clear and concise instructions and guidance.
• Escalate complex or critical incidents to appropriate technical teams and follow up to ensure prompt resolution has been met. Communicate incident updates to clients and provide status reports as needed.
• Contribute to the knowledge base and share best practices to enhance overall efficiency.
• Assist in managing IT assets including hardware and software inventory, license tracking, and equipment deployment. Coordinate with procurement and vendors for timely replacements and repairs.
• Conduct training sessions and provide orientation as needed. Information Technology.
• Stay updated on emerging technologies and trends to recommend innovative solutions.

Proficiencies

• Excellent customer service skills.
• Analytical skills.
• Excellent verbal and non-verbal skills.
• Communicating with large and small groups.
• Training and new employee orientation.

Software

• Basic proficiency in using and basic proficiency in administering:
• Windows desktop operating systems.
• Mac OSx systems.
• iOS devices.
• Microsoft Teams.
• PC and Laptop Hardware.
• Ticketing systems.
• Audio Visual systems.

Certifications/Education

• An associate or bachelor’s degree in computer technology or related field or equivalent experience is preferred.