IT Technician - First Line Support

Teacheroo; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

A dynamic educational institution in Edinburgh seeks an IT Technician to provide technical support to staff and pupils. Responsibilities include troubleshooting IT issues, maintaining equipment, and managing user accounts. The ideal candidate will have knowledge of Windows and Mac OS, excellent problem-solving skills, and a commitment to customer service. This is a unique opportunity to support technology in education.

Qualifications

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with network troubleshooting and Wi-Fi management.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication skills for technical issues.
• Commitment to excellent customer service.

Responsibilities

• Provide technical support to staff and pupils.
• Set up and maintain computers and technology equipment.
• Assist with managing user accounts and access control.
• Support teachers with classroom technology.
• Monitor and manage helpdesk tickets.

Skills

Windows and Mac operating systems

Microsoft Office Suite

Network troubleshooting

Wi-Fi management

Customer service

Problem-solving

Job description

Overview

The Edinburgh Academy is a dynamic and inclusive learning environment where we empower our students to succeed and grow. We are dedicated to fostering a culture of curiosity, innovation, and collaboration, and we recognise that reliable technology plays a crucial role in our daily operations. We are looking for an IT Technician who shares our commitment to education and wants to support both staff and pupils in achieving their best. As an IT Technician, you will be the go-to person for all technical support within the school. You will play a key role in maintaining our IT infrastructure, troubleshooting issues, and ensuring that our pupils and staff have access to the resources they need to learn and teach effectively. This role is perfect for someone who is technically skilled, enjoys problem-solving, and is motivated to work in an educational environment.

Responsibilities

• Provide first-line technical support to staff and pupils, including troubleshooting and resolving hardware, software and network issues.
• Set up, configure, and maintain computers, printers, and other technology equipment across campus.
• Assist with managing user accounts, permissions, and access control for various systems and applications.
• Support teachers with classroom technology, including interactive whiteboards, projectors, and other AV equipment.
• Monitor and manage helpdesk tickets, ensuring timely resolution of issues and communication with users.
• Assist the MIS Manager in the maintenance, updating, and troubleshooting of the school\'s Management Information Systems (MIS), ensuring accurate and secure data management.
• Provide support for data administration tasks, including report generation, data imports/exports, and resolving data-related issues to ensure seamless school operations.
• Document and update technical processes and troubleshooting steps for common issues.
• Maintain an inventory of IT equipment and coordinate with vendors for repairs or replacements.
• Collaborate with colleagues on projects to improve and upgrade school technology systems.

This is not an exhaustive list of tasks and is intended to give you a sense of your key areas of responsibility. You will be one of three first-line technicians who act as the 'go-to' people for staff and pupils alike.

Ideal Candidate

Essential:

• Strong knowledge of Windows and Mac operating systems, Microsoft Office Suite, and other standard software.
• Familiarity with network troubleshooting, Wi-Fi management, and general network security practices.
• Excellent problem-solving skills and the ability to work well under pressure.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• Patience, a positive attitude, and a commitment to giving excellent customer service.

Desirable:

• Proven experience in IT support or a similar role; experience in an educational environment is a plus.
• Technical or network certifications.

If you’re a tech-savvy individual passionate about education and ready to make a difference, we’d love to hear from you!

We are unable to offer visa sponsorship for this role. Candidates must have the right to work in the UK via other means.

About the school/organisation

The Edinburgh Academy is a fully co-educational school. The School comprises a Senior School, Junior School and a Nursery Department. The School is a member of HMC. The Edinburgh Academy moved to full co-education across the whole school in 2008. The Junior and Senior Schools are on separate sites, both of which have spacious grounds and sports facilities including extensive playing fields, an all-weather sports area, and a large Sports Hall and Centre.

Contact Details

Teacheroo
Tel: [phone]
Contact: Laura Smith
Email: