It Technician Apprentice

Concero Education Technology; Woking; On-site; GBP 60,000 - 80,000; Full time

Job summary

An education technology company based in Woking offers an Azure Cloud Support Specialist apprenticeship. This role focuses on building relationships with clients and resolving technical issues related to Microsoft Azure and other technologies. Ideal candidates will learn valuable skills while contributing to a supportive and flexible work environment.

Benefits

Health & Wellness benefits

Flexible working culture

Competitive holiday allowance

Qualifications

• Strong communication skills to maintain relationships.
• Problem-solving ability to handle technical issues.
• Ability to work effectively within a team.

Responsibilities

• Monitor customer portfolio and respond to incidents.
• Manage problems to resolution for any network failures.
• Act as point of contact for technical issues.
• Update all systems and service calls in real-time.

Skills

Microsoft Azure

Microsoft 365

Windows 10

PowerShell

AWS

Education

Azure Fundamentals Qualification

Microsoft 365 Fundamentals Qualification

Job description

Overview

In 2008, James Morris and Bradley Clegg formed Concero to help design, build and support education organisations by delivering outstanding specialist technology services and solutions.

Benefits

• Health & Wellness - We take health and wellness seriously. Our benefits package includes:
• Medical
• Dental and vision optical coverage for employees, their partners and dependents (based on age).
• Flexibility - Concero is a safe, secure, and supportive place to work, centred around a flexible working culture.
• We believe that quality time outside the office is vital, which is why we offer a competitive holiday allowance (plus bank holidays).

You will be building strong relationships based upon honesty, trust and respect with the school leadership and teaching/support staff and ensuring contractual compliance against KPI\'s and Service Level Agreements (SLA).

Duties

• Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer.
• Management of problems to resolution for any network or equipment failures, including and not restricted to: software, hardware and infrastructure problems as defined by the SLA.
• This will include computers, servers, peripherals and cloud-based applications.
• Ensure that all systems, change request forms, service calls and queries used to carry out work activities are updated on a real-time basis, including the completion of detailed and accurate call notes.
• Act as point of contact regarding all technical issues with manufacturers, suppliers, ISP and external support organisations.
• Manage day-to-day tasks, time and responsibilities to ensure that service levels are achieved; proactive maintenance and change implementation objectives are met.
• Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way.
• Identify and raise issues, escalate or resolve them where required and offer solutions to queries by providing a customer interface (using all means for communication tools) to ensure the best possible customer experience.
• Maintain a professional and effective working relationship with customers and work colleagues at all levels and at all times.

Why choose our Azure Cloud Support Specialist apprenticeship?

• The new Microsoft Azure Cloud Support Specialist Level 3 Information Communications Technician programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
• This new Microsoft apprenticeship is part of QA\'s drive to support Microsofts Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

Apprenticeship enables you to learn

• Learn on-premise and cloud-enabled technologies and services.
• Learn technical content that aligns to and is relevant to employers and the market.
• Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification.
• Get an introduction to Windows, Linux and PowerShell.

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

All details will be confirmed upon interview.

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