IT Technician Apprentice

QA Apprenticeships; Ilford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading training provider in Ilford is seeking candidates for an IT apprenticeship role, where you will manage IT help desk requests and support systems under the guidance of an IT Manager. The ideal candidate should have 3 GCSEs at grade 4 or above, as well as GCSEs in Maths and English. This apprenticeship provides an opportunity to learn on the job while developing invaluable skills, with a high rate of securing employment after completion.

Benefits

Generous annual leave

Professional growth and development opportunities

Supportive community and culture

Diversity and inclusion scheme

Staff wellbeing initiatives

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject.
• GCSE Maths and English (or equivalents) at grades 3+ (D or above).
• Candidates must not hold an existing qualification at the same or higher level.

Responsibilities

• Monitor the IT Help Desk and prioritize incoming requests.
• Create and maintain user accounts and permissions.
• Install, maintain, repair, and upgrade IT equipment.
• Maintain accurate inventory of equipment and software.
• Provide technical support for IT systems and backups.
• Manage ICT systems and network enhancement projects.

Education

3 GCSEs (or equivalent) at grades 4+ (A‑C)

GCSE Maths and English at grades 3+ (D or above)

Job description

Overview

The post-holder, under the direction of the IT Network and Systems Manager, will be responsible for the provision and maintenance of IT hardware and software within the school.

Key Responsibilities

• Monitor the IT Help Desk, prioritise incoming requests and determine appropriate response times
• Create, maintain and monitor user accounts, user areas and the application of appropriate permissions
• Install, maintain, repair and upgrade workstations, cables, terminals, printers and other IT equipment
• Maintain and develop anti-theft processes including security marking, asset registering and auditing
• Ensuring that the school's inventory of equipment and software is kept up‑to‑date and accurate.
• Provide technical support for the IT systems and maintain system backups
• Managing ICT systems and network enhancement projects, as directed by the IT Network and Systems Manager

Personal Attributes

• Excellent attendance and punctuality
• Hard working, flexible and reliable
• Honesty and integrity
• Good personal presentation
• Able to cope under pressure, meet deadlines and deal with stressful situations
• Highly motivated and able to use own initiative

Qualifications

• 3 GCSEs (or equivalent) at grades 4+ (A‑C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject
• You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme. If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed.

Benefits

• Generous annual leave
• Professional growth and development opportunities
• Supportive community and culture
• Diversity and inclusion scheme
• Staff wellbeing initiatives

Future prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.