IT Technician - 1st Line Support

EMBS Technology; East Midlands; On-site; GBP 26,000 - 28,000; Full time

Job summary

A well-established technology services provider in Derby seeks an IT Technician for 1st line support. The role requires 1–2 years of experience with Windows 10/11, a customer-focused approach, and eligibility for SC clearance. You will provide support to end users, diagnose issues, and assist senior engineers with project work. The position offers a salary between £26,000 and £28,000, a supportive learning environment, and various benefits including 20 days of annual leave plus bank holidays.

Benefits

Supportive learning environment

Flexible benefits package

20 days annual leave + bank holidays

Qualifications

• 1–2 years’ experience in a 1st line or junior 2nd line support role.
• Confident communicator with a customer-focused approach.
• Eligible for SC clearance with at least 5 years of UK residency.

Responsibilities

• Providing 1st line IT support to end users.
• Diagnosing and resolving issues, escalating when necessary.
• Assisting senior engineers with project and infrastructure work.

Skills

Windows 10 / 11

Customer-focused communication

Basic networking understanding

Tools

Windows Server

Unix / Linux

Oracle

Docker

Job description

IT Technician – 1st Line Support

Derby | Office Based

£26,000 – £28,000 per annum

Full Time | Permanent

SC Clearance Required

We’re working with a well-established UK technology services provider that operates in mission-critical and secure environments. With over a decade of delivery experience, they support customers across infrastructure, networking, security and end-user services, and are now looking to grow their support team in Derby.

This is a brilliant opportunity for an IT Technician with 1–2 years’ experience who’s keen to strengthen their foundations while gaining exposure to 2nd line support, infrastructure and project wor k alongside experienced engineers.

Key responsibilities include :

• Providing 1st line IT support to end users
• Diagnosing and resolving issues, escalating where appropriate
• Supporting Windows 10 / 11 desktop and laptop environments
• User account administration and routine system checks
• Desk installations and configuration changes
• Logging, managing and updating tickets accurately
• Supporting on-site visits and UK-wide client travel when required
• Assisting senior engineers with project and infrastructure work
• Maintaining documentation and identifying recurring issues

About You

Essential :

• 1–2 years’ experience in a 1st line or junior 2nd line support role
• Good working knowledge of Windows 10 / 11
• Exposure to Windows Server
• Basic networking understanding
• Confident communicator with a customer-focused approach
• Full UK driving licence
• Eligible for SC clearance (minimum 5 years UK residency)
• British national or dual British citizenship

Desirable :

• Exposure to Unix / Linux
• Awareness of Oracle or Docker

What’s on Offer

• Salary between £26,000 – £28,000
• Supportive learning environment with clear progression routes
• Exposure to varied technologies and secure environments
• Flexible benefits package
• 20 days annual leave + bank holidays (increasing with service)
• Retail and lifestyle discounts

If you’re looking for a role that will challenge you, support your development and open doors into more advanced technical or specialist paths, this could be a great next step.