IT Technician

Interaction Recruitment; Wolverhampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for an IT Technician to provide support across multiple college sites. Responsibilities include handling support requests, troubleshooting IT issues, and maintaining system components. Essential qualifications are GCSEs in English and Maths, with desirable IT certifications. This role requires excellent communication skills and a proactive approach to IT support.

Qualifications

• Demonstrate understanding of the operation and maintenance of IT equipment.
• Demonstrate a standard of computer literacy.
• Willingness to learn and undertake training.

Responsibilities

• Act as the routine contact point for support requests.
• Investigate problems in systems and services.
• Maintain an accurate register of assets.

Skills

Understanding of IT equipment operation

Computer literacy

Excellent communication skills

Education

GCSE or equivalent in English and Maths

Recognised qualification in IT or related discipline

ITIL Foundation

Tools

Windows 10/11

Microsoft Office

Microsoft 365

Job description

Job Description: IT Technician

Responsible to: IT Support - Team Leader

Grade of post: Support Scale 4, SCP 16-18

Hours of work: 37 Hours per week

Remuneration: £21.15 per hour

Work location: Based at either Wellington Road or Paget Road Campus, but will be responsible for the service across all sites and therefore will be required to work across all sites

Job Purpose

To deliver excellent learning experiences and opportunities for our students over a range of programmes on our premises or as requested by the Employer. To lead on the recruitment, retention and achievement of students and contribute towards the pastoral care of students. To contribute to the added value via enrichment activities.

Key Responsibilities

• Act as the routine contact point, receiving and handling requests for support. Respond to a broad range of service requests for support by providing information to fulfil requests or enable resolution.
• Provide first line investigation and diagnosis and promptly allocate unresolved issues as appropriate. Assist with the development of standards, and apply these to track, monitor, report, resolve or escalate issues.
• Investigate problems in systems, processes, and services. Assist with the implementation of agreed remedies and preventative measures.
• Install or remove system components using supplied installation instructions and tools. Conduct standard tests and contribute to investigations of problems and faults.
• Assist in investigation and resolution of network problems. Assist with specified maintenance procedures.
• Use agreed procedures to create and maintain an accurate register of assets. Perform activities related to administration of assets.
• Identify and resolve issues with applications, following agreed procedures. Use application management software and tools to collect agreed performance statistics.
• Use the tools and techniques for specific areas of release and deployment activities. Administer the recording of activities, logging of results and document technical activity undertaken.
• Receive and respond to routine requests for security support. Maintain records and advise relevant persons of actions taken.

Other Duties and Responsibilities

To carry out all duties in accordance with the College's Health and Safety policies and procedures.

To carry out any other duties as directed by your Line Manager.

Safeguarding

The College is committed to safeguarding and protecting the welfare of learners and expects all who work with or on behalf of the College to share this commitment. All roles within the College therefore are subject to DBS regulations.

The College considers that the jobholder for this role should have a DBS Enhanced CHILD disclosure.

Person Specification

Education/Qualifications

Essential: GCSE or equivalent in English and Maths.

Desirable: Recognised qualification in IT or related discipline. ITIL Foundation.

Technical Skills

Essential: Demonstrate understanding of the operation and maintenance of IT equipment. Demonstrate a standard of computer literacy.

Desirable: Ability to diagnose basic issues in IT equipment. Experience of using Windows 10/11. Experience of using Microsoft Office. Experience of using Microsoft 365.

Personal/Behavioral Attributes

Essential: Excellent communication skills. High standards of customer care.

Desirable: Flexible, responsive, and cooperative approach to work.

Other Requirements

Essential: Willingness to learn and undertake training to support the role. Desire to be part of a team. Able to work flexibly including on occasion some evenings and weekends. Able to travel independently between college sites and other external venues.