IT Technician

Hunter Selection; Weston-super-Mare; On-site; GBP 24,000 - 25,000; Full time

Job summary

A technology support firm in Weston-super-Mare is looking for an IT Technician to assist internal users with IT issues related to their Microsoft and Application suite. The role involves remote and deskside support, working closely with the Senior Technician for escalated tickets. Candidates should have a strong knowledge of Windows operating systems, Office365, and basic networking skills. Benefits include 24 days holiday plus bank holidays, career progression opportunities, and a pension scheme.

Benefits

24 days holiday + bank holidays

Career progression

Pension

Qualifications

• Proven experience in IT Support, assisting users on IT issues.
• Strong knowledge of Microsoft and Application suite.
• Ability to work within agreed SLAs.

Responsibilities

• Act as the first point of contact for all IT Support queries.
• Assist users remotely or face-to-face, providing deskside support when needed.
• Collaborate with the Senior Technician for ticket escalation and resolution.
• Research and document solutions in the company's knowledge base.

Skills

Good working knowledge of Windows operating systems (10 / 11)

Experience with Office365 applications and environment

Understanding of Active Directory and Windows Server

Basic networking skills (TCP / IP, DNS and DHCP)

Excellent communication skills both written and verbal

Job description

£24000 - £25000 per annum + 24 days+bank, Career progression, pension

Weston-Super-Mare, Somerset

IT Technician

We have an excellent opportunity for an IT Technician to join an organisation based in Weston super mare. This role will involve assisting internal users on their IT issues, ranging across their Microsoft and Application suite. You’ll be assisting users via the telephone, emails and tickets, ensuring you are working to agreed SLAs.

Benefits for the IT Technician

• 24 days + bank holiday


• Career progression


• Pension

Key Responsibilities for the IT Technician :

• Acting as the first point of contact for all IT Support queries


• Assisting users remotely or face to face, offering deskside support when needed.


• Working closely with Senior technician ensuring tickets are escalated and resolved where needed.


• Researching and documenting solutions to problems on the companies knowledge base.

Required Skills & Experience of the IT Support Engineer :

• Good working knowledge of Windows operating systems (10 / 11)


• Experience with Office365 applications and environment


• Understanding of Active Directory and Windows Server


• Basic networking skills (TCP / IP, DNS and DHCP)


• Excellent communication skills both written and verbal