IT Technician

IMT Resourcing Solutions; Reigate; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading education organisation is seeking a 1st Line Support Analyst in Reigate to provide customer-focused IT support in a school setting. The role involves managing IT queries, supporting end-user devices, and collaborating closely with teaching staff and students for efficient technology use. Ideal candidates have experience in IT service roles and strong troubleshooting skills.

Qualifications

• Experience in a 1st Line / Service Desk role.
• Strong troubleshooting skills across Windows, O365 and hardware.
• Confident communicating with users face-to-face and over the phone.

Responsibilities

• Act as the first point of contact for IT queries.
• Log, triage and resolve incidents and service requests.
• Support end-user devices, peripherals, classroom technology.

Skills

Troubleshooting skills

User support (face-to-face and phone)

Managing and prioritizing tickets

Tools

Windows

O365

Job description

1st Line Support Analyst

Location : Reigate area – On-site

Day Rate : Up to £150 per day (Inside IR35)

Contract : 3 months

Our client, a leading education organisation, is seeking a 1st Line Support Analyst to provide responsive, customer-focused IT support across a busy school environment. This role is ideal for someone who enjoys hands‑on technical work and supporting users in a fast‑paced setting.

What you’ll do

• Act as the first point of contact for IT queries across the school
• Log, triage and resolve incidents and service requests
• Support end‑user devices, peripherals, classroom technology and basic networking
• Set up accounts, reset passwords and manage access requests
• Escalate issues to 2nd Line / third‑party teams where required

You’ll work closely with teaching staff, students and wider IT colleagues to ensure a reliable and efficient technology experience across the site.

What we’re looking for

• Experience in a 1st Line / Service Desk role
• Strong troubleshooting skills across Windows, O365 and hardware
• Confident supporting users face‑to‑face and over the phone
• Ability to manage and prioritise tickets effectively
• Clear, patient communication skills suited to an education…