IT Technician

Freightserve recruitment; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in the UK seeks an IT Technician for a remote role primarily based from home with visits to client sites around Chelmsford. This position entails managing IT deliveries, leading engagements with stakeholders, and ensuring project success across various industries. Candidates should have strong knowledge of Microsoft technologies, excellent communication skills, and experience within a tech service environment. Join the team and contribute to successful IT outcomes in a dynamic setting.

Qualifications

• Proven experience in IT, ideally within an MSP or technical services environment.
• Strong knowledge of Microsoft technologies.
• Experience with project management tools and methodologies.

Responsibilities

• Lead end-to-end delivery of IT projects.
• Develop and manage project plans and timelines.
• Serve as primary contact for stakeholders.

Skills

IT experience

Microsoft 365

Azure

SharePoint

Intune

Windows Server

Active Directory

Project management tools

Leadership skills

Communication skills

Tools

Kaseya

Autotask

IT Glue

Kaseya 365

Job description

Freightserve recruitment are looking for an IT Technician for a well-established IT Company. The role is remote based, working mainly from home, but will involve visiting customer sites around Chelmsford, Essex at least three times a week.

The role will lead the planning, execution, and delivery of IT across a wide range of clients and their various industries, ensuring alignment with client objectives, technical requirements, and Company standards. This role is pivotal in driving successful outcomes for new service deliveries, infrastructure installations/upgrades, and cybersecurity enhancements.

Key Responsibilities:

• Lead end-to-end delivery of IT, from scoping and planning through to completion and handover.
• Develop and manage project plans, timelines, and resource allocation.
• Oversee project execution, proactively addressing risks and issues to ensure successful delivery.

Key Role Aims / Responsibilities / Duties

• The job will involve substantial time on customers' sites.
• Job involves making decisions and taking responsibility.

VIP Engagement

• Serve as the primary point of contact for stakeholders, managing expectations and ensuring clear communication.
• Pro-active communication with client and internal staff.
• Facilitate regular meetings, status updates, and reviews with clients and internal teams.

Operational Oversight

• Coordinate with the service desk and project team to ensure seamless handover and operational readiness of delivered projects.
• Ensure all documentation is complete, accurate, and maintained according to Company standards.
• Ensure client goals are met.
• Participate in, schedule, and manage site visits to ensure clients receive/experience great service and professional work.

Team Development & Collaboration

• Strive to foster a culture of continuous learning and professional growth within the project team and through any work with the service desk team.

Required Skills & Experience

• Proven experience in IT, ideally within an MSP or technical services environment.
• Strong knowledge of Microsoft technologies (365, Azure, SharePoint, Intune, Office, Windows Server, Active Directory).
• Experience with project management tools and methodologies (e.g. PRINCE2).
• Excellent communication, leadership, and stakeholder management skills.
• Strong problem-solving skills and a proactive approach to risk management.
• Experience with Kaseya's portfolio of internal MSP tools and service delivery platforms used by Company (Autotask / IT Glue / Kaseya 365).

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most freight-related companies. Freightserve has been established since 1992 working within the freight forwarding and shipping industry.