IT Technical Support Apprentice

Inspiremyfuture; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

A leading IT apprenticeship provider in London is offering an excellent opportunity for individuals interested in starting their career in IT. As an apprentice, you will assist clients via a busy helpdesk, work with engineers on site, and maintain cloud systems. Ideal candidates should have a passion for technology and hold basic IT qualifications. Opportunities for future career growth and salary increases are available.

Qualifications

• Must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject.
• Combination of qualifications and experience accepted for the program.

Responsibilities

• Assist clients through the helpdesk with ticketing and calls.
• Attend client sites with engineers to assist with issues and installations.
• Repair hardware on laptops, desktops & servers.
• Maintain cloud systems including M365 and VoIP platform.
• Install and maintain a variety of software for clients.

Skills

Passion for IT and Tech

Telephone skills

Proactive and self-motivated

Basic understanding of IT Networks

Team player

Education

3 GCSEs at grades 4+ in any subject

GCSE Maths and English at grades 3+

Job description

Overview

Our Client has a fantastic opportunity to start your career within IT.

You will get full training and support, which will be given throughout the apprenticeship by your employer and QA your innovative apprenticeship provider.

Main responsibilities

• Assisting clients on their busy helpdesk working through the ticketing system and taking calls.
• Attending client sites alongside their engineers to assist with client issues and installations of IT & VoIP Equipment.
• Repairing hardware on laptops, desktops & servers where required.
• Maintaining cloud systems including M365 & our bespoke VoIP platform.
• Installing, updating, and maintaining a wide variety of software for clients.

Key skills and quality requirements

• A passion for IT and Tech
• Telephone skills
• Keen to learn
• Proactive and self-motivated
• Basic understanding of IT Networks
• Full UK Driving Licence (Not essential)

As well as

• Passionate about IT
• Team player
• Focused
• Dedicated

Entry requirements

The entry requirements for this Azure Cloud Support Specialist programme are as follows:

• 3 GCSE’s (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)

Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship is in a similar subject.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

Find out more here

https://www.enic.org.uk/Qualifications/UKQRS/Default.aspx

Benefits

Through reaching certain milestones, you’ll have the opportunity to increase your salary. [all details will be discussed upon interview]

Future prospects

Future growth within the company to continue developing your career long-term.

Important Information

QA’s apprenticeships are funded by the Education & Skills Funding Agency (ESFA), an executive agency of the Department for Education.

To be eligible for a Government funded apprenticeship you must have lived in the UK or European Economic Area (EEA) for the last 3 consecutive years.