IT Technical Support Analyst

Müller UK & Ireland; Market Drayton; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading dairy company in Market Drayton is looking for a Technical Support Analyst to provide 2nd line support and ensure a seamless IT experience. You'll troubleshoot issues and work closely with teams to enhance service quality. The role is hybrid, requiring 3 days on-site per week, alongside competitive benefits.

Benefits

Competitive salary

Generous annual bonus

Life Assurance

HCCP

25 days holiday plus bank holidays

Enhanced Maternity & Paternity Family Leave

Enhanced Bereavement Leave

Pension Employer Contribution Scheme (matched up to 8%)

Exclusive access to Müller Rewards

Qualifications

• Experience in providing 2nd line support for IT incidents and service requests.
• Strong understanding of troubleshooting hardware and software issues.
• Ability to document solutions and contribute to the knowledge base.

Responsibilities

• Provide 2nd line support for incidents and service requests.
• Work closely with 1st and 3rd line teams to resolve complex issues.
• Travel to various Müller sites to deliver on-site technical support.

Skills

Troubleshooting skills across MS Windows environment

ITIL processes

Network troubleshooting and system monitoring tools

Flexibility and willingness to travel

Education

Technical college degree or equivalent

Job description

Who we are

We're Müller UK & Ireland, a family-run dairy business and we're experts at what we do. Dairy is a key part of a healthy and balanced diet and we're super proud to help meet the nutritional needs of millions of people, every, single, day. To do this, our business has been split into these key areas.Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID).

MMI is all about producing milk, cream, butter, milk drinks, and dairy ingredients from 1,300 British. MYD is the team behind favourites like Müller Corner, Müller Light, Müller Rice, and more - putting smiles on faces with every spoonful. And MMID? They're the logistics legends, delivering over 1 billion litres of milk every year to more than 5,500 locations across the UK, making sure everything flows smoothly from farm to fridge. Together, we're growing fast, powered by passionate people who care about quality, sustainability, and making every day delicious.

Why Müller?

Milk flows through everything at Müller - from farm to factory to fridge. But the true impact comes from our people, in each and every corner of the business, working hard and as a team to put smiles on faces everywhere, making each day delicious for our shoppers.

As the UK's most popular dairy brand, we're always striving to make a real difference for our planet, our partners and our people, making sure we're helping to create a more sustainable dairy future.We're growing to keep up with the millions of people reaching for our branded and private label products on shelves everywhere. Join a culture full of pace that's bold and entrepreneurial, with opportunities that are yours for the taking - and even enjoy every benefit and bonus to sweeten the deal.

Join Our Team as a Technical Support Analyst

Location: Market Drayton / Hybrid - 3 days on-site per week

Contract: Full-Time, Permanent

Hours: Monday-Friday (40 hours)

With over 31,000 employees across Europe and a long-standing commitment to excellence, Müller is a family-owned business known for its dedication to quality, innovation, and growth. In the UK alone, we produce a wide range of leading branded and private-label dairy products, from yogurts and desserts to butter and flavoured milk.

We're seeking an experienced Technical Support Analyst; you will be a key member of the 2nd line support team, responsible for resolving escalated technical issues, supporting IT operations, and ensuring continuity of service for end users. This role bridges the gap between frontline service desk and infrastructure teams, offering opportunities to deepen technical expertise and contribute to service improvement initiatives.

Benefits for the role

• Competitive salary
• Generous annual bonus
• Life Assurance
• HCCP
• 25 days holiday plus bank holidays (rising with service)
• Enhanced Maternity & Paternity Family Leave
• Enhanced Bereavement Leave
• Pension Employer Contribution Scheme (matched up to 8%)
• Exclusive access to Müller Rewards, offering a variety of online and in-store discounts and development opportunities.

Technical Support Analyst - Your Challenge

Join our team as a Technical Support Analyst, delivering high-quality 2nd line support and ensuring a seamless IT experience across the organisation. This role requires regular travel to multiple Müller locations, providing hands-on support where it's needed most.

What You'll Do

• Provide 2nd line support for incidents and service requests.
• Troubleshoot hardware, software, and infrastructure issues within SLAs.
• Work closely with 1st and 3rd line teams to resolve complex issues.
• Own tickets end-to-end with clear user communication.
• Document solutions, known issues, and contribute to the knowledge base.
• Travel frequently to various Müller sites to deliver on-site technical support.
• Carry out routine system checks, updates, and maintenance.
• Support user accounts, device provisioning, and software installations.
• Monitor system alerts and elevate critical or recurring issues.
• Manage the full End User Device asset lifecycle.
• Participate in change management and service improvement discussions.
• Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
• Apply security patches and maintain accurate documentation.
• Share lessons learned to support ongoing team development.

What You'll Bring

• A technical college degree or equivalent.
• Working knowledge of ITIL processes.
• Strong troubleshooting skills across MS Windows environment.
• Familiarity with network troubleshooting and system monitoring tools.
• Willingness to join an out-of-hours rota.
• A high level of flexibility and readiness to travel regularly to other Müller locations.

The Process

Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now and take the next step in your career: www.mullercareers.co.uk

#pinksquid

Contact Details

F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ