IT Technical Services Specialist

Cambridge University Hospitals NHS Foundation Trust; Cambridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A prominent healthcare institution in the United Kingdom is seeking an IT Technical Services Specialist with experience in Intune, O365, and Microsoft Azure. The successful candidate will provide technical support within a M365 environment, manage incidents, and assist clinical staff with various applications. This position values a strong foundation in the Microsoft ecosystem and offers benefits like flexible working arrangements and leisure facilities. Join us in delivering outstanding care and support for our patients.

Benefits

Development opportunities

On-site leisure facilities

Reduced cost bus travel

Flexible working arrangements

Qualifications

• Proven experience in managing and supporting applications.
• Thorough knowledge of the Microsoft 365 suite.
• Understanding of security and compliance in the Microsoft ecosystem.

Responsibilities

• Provide technical support and incident management across M365.
• Work with internal teams and vendors to enhance solutions.
• Maintain knowledge of M365 IT architecture and standards.
• Perform daily checks and necessary actions on internal environments.
• Support clinicians and staff in using information systems.
• Assist in project deliveries and technical resource needs.
• Participate in troubleshooting and resolving incidents.
• Manage support ticket queues according to ITSM principles.
• Administer SharePoint features and prepare technical documentation.

Skills

Intune

O365

Microsoft Azure administration

applications lifecycle management

SharePoint

Teams

OneDrive

Azure Virtual Desktop

Power Platform

security and compliance features

Job description

IT Technical Services Specialist

IT Technical Services Specialist with proven experience in Intune, O365, Microsoft Azure administration, and applications lifecycle management is required by Cambridge University Hospitals NHS Foundation Trust (CUH).

In this hands‑on role, you should bring a wealth of experience in managing and supporting applications, M365 projects, with a thorough knowledge of the Microsoft 365 suite, including SharePoint, Teams, OneDrive, Azure, and the Power Platform, as well as Azure Virtual Desktop. An understanding of the security and compliance features within the Microsoft ecosystem is particularly valued.

Responsibilities

• Provide technical support, incident management and problem management across the M365 environment, including user management, storage configuration, reporting and first fix.
• Working with internal teams and other parties, including vendors, to build new or enhance existing solutions.
• Maintain knowledge of various M365 IT architecture, standards, and practices.
• Perform various daily checks and tasks across internal environments and perform any required actions.
• Supporting the Trust’s Clinicians and support staff in the use of its information systems by handling the effective technical configuration, implementation and testing of applications and systems.
• To be a technical resource in the delivery of relevant project works as and when needed, providing technical support and assistance for IT project managers, vendors, and end users during the project implementation.
• Participate in troubleshooting and incident resolution activities and ensure support SLAs (Service Level Agreement) are met.
• Manage support ticket queues to a high standard following ITSM principles. Resolving application questions, bugs, and other issues.
• Administration of SharePoint features including lists, libraries, document sets, content types, managed metadata and term store, and custom web parts.
• Preparing and testing technical knowledge base articles as well as systems documentation.

About the Trust

Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high‑quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.

CUH is committed to promoting a diverse and inclusive community - a place where we can all be ourselves. We value our differences and fully advocate and support an inclusive working environment where every individual can fulfil their potential. We want to ensure our people are truly representative of all the communities that we serve. We welcome applications for all positions in the organisation irrespective of people’s age, disability, ethnicity, race, nationality, gender identity, sex, sexual orientation, religion or belief, marriage and civil partnership status, or pregnancy and maternity status or social economic background.

Visa Information

Due to Home Office immigration rules, a full‑time permanent vacancy cannot be filled by individuals on a Student visa. Therefore, please be advised that if you are a Student visa holder, we will not be able to offer you a full‑time permanent contract unless you have:

• applied for a Graduate visa
• or you will have successfully completed your course and have applied for a Graduate visa before the anticipated start date of your employment
• or the Trust has agreed that they will sponsor you as a Skilled Worker and you will complete your studies within 3 months of the anticipated start date of employment

Application Process

The advert will close at midnight on 5 January 2026. Interviews are due to be held on 13 January 2026.

Benefits

At Cambridge University Hospitals, we want to do all we can to support good working days. We offer development opportunities and a wide range of benefits, including on‑site leisure facilities, shopping concourse and day nurseries. Our good work programme currently includes providing reduced cost Stagecoach bus travel to and from Cambridge University Hospital site. Park and Ride bus journeys between Babraham Road and Trumpington sites are free, as is the route to and from Cambridge train station and our hospitals. We also subsidise the cost of parking on site for eligible staff.

On CUH campus, hot food is available 24/7 and at a reduced cost for colleagues. Recently we launched the first of our staff pod break spaces. Located in the Deakin Centre, we have a purpose‑created colleague‑only café, with free tea and coffee, a break space and private outside area for colleagues to rest, refuel and recharge. Just one of the ways we are working hard to support good working days at CUH.

CUH is committed to assisting employees in achieving a good work‑life balance irrespective of role or personal circumstances. Flexible arrangements may include, but are not limited to, part‑time working, job‑share, term‑time working and flexible start and finish times.

We welcome applications from the Armed Forces.