IT Team Lead — 2nd/3rd Line (MSP)

Constant Recruitment Ltd; Paddock Wood; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading management services provider based in Paddock Wood seeks an experienced 2nd / 3rd Line Team Leader. The role involves leading a team of engineers, resolving complex technical challenges, and driving service excellence. Candidates should have proven IT leadership experience, a strong technical background, and the ability to mentor others while maintaining service standards. Attractive salary and opportunity for professional growth are offered.

Qualifications

• Proven leadership experience in IT support or service delivery.
• Strong 3rd line technical background in Microsoft, networking, and cybersecurity.
• Calm and structured approach to troubleshooting.

Responsibilities

• Lead a skilled team of engineers in resolving complex technical issues.
• Coach and develop engineers through regular feedback.
• Identify opportunities to optimise and enhance service delivery.

Skills

Leadership

Technical troubleshooting

Stakeholder management

Service delivery improvement

Tools

Microsoft Windows OS

Office 365

Active Directory

VMware / Hyper-V

WatchGuard firewalls

Job description

A leading management services provider based in Paddock Wood seeks an experienced 2nd / 3rd Line Team Leader. The role involves leading a team of engineers, resolving complex technical challenges, and driving service excellence. Candidates should have proven IT leadership experience, a strong technical background, and the ability to mentor others while maintaining service standards. Attractive salary and opportunity for professional growth are offered.