IT Systems Support Engineer

Alexander Dennis; Larbert; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading public transport company seeks an IT Systems Support Engineer to ensure smooth IT operations across multiple sites in the UK. The role includes managing software deployments and providing critical IT support. Candidates should have at least 3 years of experience in IT, with a strong background in Windows operating systems and complex support issues. This position offers competitive salary and benefits to foster a supportive, inclusive work environment.

Benefits

Competitive salary

Pension

Wellbeing support

Cycle to work scheme

Enhanced maternity and paternity benefits

Qualifications

• At least 3 years of experience in a highly technical role.
• Ability to complete projects independently.
• Knowledge of IT technologies such as Microsoft 365.

Responsibilities

• Act as an escalation point for the IT Service Desk.
• Manage complex software deployments.
• Provide out-of-hours support for critical IT incidents.

Skills

Windows client operating systems

Microsoft 365

Complex 3rd line support

Business applications

Mobile devices

Job description

IT Systems Support Engineer

Location: Any UK Site (Larbert, Skelmersdale, Scarborough, Farnborough, Ballymena)

Our Vision & Why It Matters

At Alexander Dennis, our vision is to lead the evolution of sustainable on-road mass transportation and mobility.

We design, deliver, and support market-leading buses and coaches that help reduce emissions, improve air quality, and keep communities connected. Every role contributes to that mission whether you’re engineering, driving sales, improving production, or supporting our customers.

What You’ll Do

As an IT Systems Support Engineer, you’ll act as an escalation point for the IT Service Desk, manage complex software deployments, support our Cyber Security team, and provide additional Syspro support activities. You’ll play a key role in ensuring our IT systems run smoothly across a multi-site business with a demanding user base.

On-Call Requirement

Participation in an on-call rota is required, currently operating on a 5-week rotation. During on-call periods, you will be expected to provide out-of-hours support for critical IT incidents as defined by company guidelines.

What We’re Looking For

You’ll have at least 3 years of experience in a highly technical role, with the ability to complete projects independently. You’ll be confident working with Windows client operating systems, business applications, and mobile devices, and have strong knowledge of IT technologies such as Microsoft 365. Experience in resolving complex 3rd line support issues is essential.

Bonus if you have

Experience with Syspro account deployment processes and supporting ticketing systems management.

What We Offer

Because we know that to deliver on our vision, people have to feel supported and inspired:

Impact: Be part of something that’s changing cities, improving air quality, helping public transport evolve.

Development & Growth: Training programmes, mentorship, opportunities to take on new roles, broaden skills.

Culture & Belonging: An inclusive environment; your voice matters; we treat people fairly.

Perks & Benefits: Competitive salary, pension, wellbeing support, cycle to work scheme, enhanced maternity and paternity benefits.

Our Values – What Guides Us

These are more than words on a page, they shape how we work, what we stand for, and how we build trust with our customers, communities, and each other.

Safety: The health and wellbeing of our team members, and the safety of our products, are our top priority.

Quality: We strive for excellence in our products, services, and all that we do.

Integrity: We act with honesty, transparency and integrity, treating each other with respect in a diverse, equitable and inclusive workplace.

Accountability: We take responsibility for our actions, seeking to build trust and earn a reputation for excellence and reliability.

Teamwork: We work with our team members, our supplier partners, and our customers to pursue mutual benefits.

Sustainability: We seek long term success for our business, our communities, and the environment through responsible sourcing, lean manufacturing, and sustainable operations.

How to Apply

If you see yourself growing with Alexander Dennis and contributing to our vision, we’d love to hear from you.

Please complete our online application form and attach your CV!

We care deeply about being inclusive and we encourage applications from people with diverse backgrounds and experiences.

If you are an internal applicant, you have a responsibility to inform your current line/department manager and local human resources representative before applying for the role.

Due to the volume of vacancies and applications, we would prefer that you submit your application online. If however, you require an alternative method of applying, please give us call on [phone] or send an email to [e-mail].