IT Support Technician - Multi-Site Helpdesk & Growth

JobMatcha; Widnes; On-site; GBP 25,000; Full time

Job summary

A growing IT service provider is seeking an IT Support Technician to provide first-line support for hardware, software, and applications. This role involves managing helpdesk tickets, supporting users in desktop and laptop environments, and assisting with IT setups across various sites. Candidates should have 2-3 years of experience in IT support, strong customer service skills, and a full UK manual driving license.

Qualifications

• 2-3 years' experience in an IT support role.
• Full UK manual driving license required.
• Basic knowledge of SharePoint.

Responsibilities

• Provide first-line IT support for hardware, software, and applications.
• Log and resolve helpdesk tickets.
• Support Microsoft 365, desktop, and laptop environments.
• Assist with site setups.

Skills

Customer service skills

Communication skills

Basic Microsoft 365 knowledge

Job description

A growing IT service provider is seeking an IT Support Technician to provide first-line support for hardware, software, and applications. This role involves managing helpdesk tickets, supporting users in desktop and laptop environments, and assisting with IT setups across various sites. Candidates should have 2-3 years of experience in IT support, strong customer service skills, and a full UK manual driving license.