IT Support Technician — Hybrid Role + Training & Benefits

Trusted Technology Partnership; England; Hybrid; GBP 26,000; Full time

Job summary

A leading IT support provider in the United Kingdom is seeking an IT Support Technician to be the first point of contact for customers experiencing IT issues. This role involves resolving incidents with initiative and problem-solving skills while keeping customers informed throughout the process. The company offers ongoing training, hybrid working, and various employee benefits, including profit share and medical insurance, making it an excellent opportunity for those looking to start a career in IT support.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave

Private Medical Insurance

Hybrid Working

Progression opportunities

Qualifications

• Strong enthusiasm for IT is necessary.
• Ability to troubleshoot and resolve IT issues effectively.
• Exceptional customer service skills required.

Responsibilities

• Resolve IT issues for customers via calls.
• Be the first point of contact for customer IT support.
• Use remote tools to assist customers effectively.

Skills

Problem-solving

Customer service

Enthusiasm for IT

Job description

A leading IT support provider in the United Kingdom is seeking an IT Support Technician to be the first point of contact for customers experiencing IT issues. This role involves resolving incidents with initiative and problem-solving skills while keeping customers informed throughout the process. The company offers ongoing training, hybrid working, and various employee benefits, including profit share and medical insurance, making it an excellent opportunity for those looking to start a career in IT support.