IT Support Technician | Hybrid MSP with Allowances

Computer Consultant Professionals; Welshpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A managed service provider in Welshpool is seeking an IT Support professional to perform helpdesk duties. The ideal candidate will have experience in an MSP or IT-related environment, a positive attitude, and strong organizational skills. This role includes troubleshooting, setting up services, and maintaining high client satisfaction. After probation, hybrid work options and allowances for mobile and vehicle expenses are offered. The office is supportive and family-oriented with a focus on long-term staff retention.

Benefits

Mobile phone allowance

Vehicle allowance

Free NBN internet

Qualifications

• Must have experience in an MSP or IT-related industry for a couple of years.
• A police clearance and driver’s licence are required.
• PowerShell scripting will be advantageous.

Responsibilities

• Process incoming tickets and answer phone calls.
• Troubleshoot issues and reinstall computers.
• Deploy new projects and perform hard-drive replacements.

Skills

Experience working in an MSP or IT-related industry

Winning attitude

Critical thinking skills

Strong organisational ability

Tools

PowerShell

Microsoft 365

VoIP platforms

Job description

A managed service provider in Welshpool is seeking an IT Support professional to perform helpdesk duties. The ideal candidate will have experience in an MSP or IT-related environment, a positive attitude, and strong organizational skills. This role includes troubleshooting, setting up services, and maintaining high client satisfaction. After probation, hybrid work options and allowances for mobile and vehicle expenses are offered. The office is supportive and family-oriented with a focus on long-term staff retention.