IT Support Technician - Hybrid, Fast-Track Career & Benefits

Trusted Technology Partnership; Ringwood; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT support provider in Ringwood is seeking an IT Support role to help customers resolve their IT issues through remote support tools. This position offers ongoing training, a profit-sharing scheme, and benefits like private medical insurance. The ideal candidate should have a strong enthusiasm for IT, excellent problem-solving skills, and a commitment to exceptional customer service, with opportunities for progression within the company.

Benefits

Ongoing training and support

Company Profit Share

22 days annual leave plus bank holidays

Private Medical Insurance

Pension Scheme

Fresh fruit and office treats

Qualifications

• Strong enthusiasm for IT and willingness to develop troubleshooting skills.
• Ability to deliver exceptional customer service.
• This role is subject to a clear standard DBS check.

Responsibilities

• Take calls from customers and help resolve their IT issues.
• Use remote support tools to solve and fix issues.
• Keep customers up to date throughout the incident life cycle.

Skills

Enthusiasm for IT

Problem-solving skills

Customer service

Job description

A leading IT support provider in Ringwood is seeking an IT Support role to help customers resolve their IT issues through remote support tools. This position offers ongoing training, a profit-sharing scheme, and benefits like private medical insurance. The ideal candidate should have a strong enthusiasm for IT, excellent problem-solving skills, and a commitment to exceptional customer service, with opportunities for progression within the company.