IT Support Technician Apprentice

Lifetime Training; Euxton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading training provider in the UK is seeking an IT Support professional to manage support calls and provide remote assistance. Responsibilities include diagnosing user issues, managing software licenses, and assisting with equipment configurations. The ideal candidate should have experience in troubleshooting and support within an IT environment. This position is crucial for maintaining organizational efficiency.

Responsibilities

• Logging and processing support calls and tickets.
• Diagnosing and resolving password problems and basic user issues.
• Using ScreenConnect to provide remote assistance to users.
• Talking to staff to determine the nature of problems they encounter.
• Escalating complex issues to senior team members when required.
• Investigating and troubleshooting computer software and hardware faults.
• Supporting Microsoft Intune and Autopilot device management.
• Assisting with Dell laptop configurations and deployments.
• iPhone management and mobile device troubleshooting through MobileIron.
• Managing Single Sign-On (SSO) user access and basic account issues.
• Supporting software licence management.
• Managing stocks of equipment, consumables, and other supplies.
• Assisting with cost effective procurement of computer hardware and peripherals.
• Setting up equipment for new staff members.
• Basic repair and maintenance of IT equipment.
• Maintaining accurate asset records.

Job description

Responsibilities

• Logging and processing support calls and tickets.
• Diagnosing and resolving password problems and basic user issues.
• Using ScreenConnect to provide remote assistance to users.
• Talking to staff to determine the nature of problems they encounter.
• Escalating complex issues to senior team members when required.
• Investigating and troubleshooting computer software and hardware faults.
• Supporting Microsoft Intune and Autopilot device management.
• Assisting with Dell laptop configurations and deployments.
• iPhone management and mobile device troubleshooting through MobileIron.
• Managing Single Sign-On (SSO) user access and basic account issues.
• Supporting software licence management.
• Managing stocks of equipment, consumables and other supplies.
• Assisting with cost effective procurement of computer hardware and peripherals.
• Setting up equipment for new staff members.
• Basic repair and maintenance of IT equipment.
• Maintaining accurate asset records.