IT Support Technician Apprentice

Atlas Copco; Burgess Hill; On-site; GBP 18,000 - 22,000; Full time

Job summary

A leading technology company in Burgess Hill is seeking an IT Apprentice to join their UK IT team. This role involves supporting over 900 users and working towards a Level 3 Information Communications Technician Apprenticeship. The successful candidate will learn to provide on-site and remote IT support, help with hardware diagnostics, and maintain IT equipment. This is an excellent opportunity to kick-start your IT career with hands-on experience and support from experienced professionals.

Benefits

Access to online learning modules

Supportive work environment

Career development initiatives

Qualifications

• A genuine interest in working in a customer-facing IT environment.
• Strong communication skills, both written and verbal.
• Good teamwork skills and a collaborative mindset.

Responsibilities

• Work towards a Level 3 Information Communications Technician Apprenticeship.
• Provide both on-site and remote support for IT issues.
• Assist with operational tasks like computer imaging and hardware diagnostics.

Skills

Customer service orientation

Strong communication skills

Teamwork

Education

5 GCSEs at Grade C/4 or above

Job description

Overview

Are you passionate about technology and eager to begin a career in IT? Join our global, friendly and supportive organisation as an IT Apprentice and gain hands-on experience while working towards your Level 3 Information Communications Technician Apprenticeship.

You’ll play an important part in our UK IT team, supporting over 900 users across our UK offices. This is a fantastic opportunity to grow your technical skills, learn from experienced professionals, and make a real impact from day one.

Responsibilities

• Work towards a Level 3 Information Communications Technician Apprenticeship.
• Learn how to support IT equipment, applications, and systems used across our offices.
• Provide both on-site and remote support, helping resolve incidents alongside our service desk partner and other IT teams.
• Carry out operational tasks, such as computer imaging, hardware diagnostics, and application support.
• Maintain hardware assets, including receiving/dispatching equipment and updating inventory records.
• Support local IT infrastructure (servers, networks, printers, and facilities systems) with guidance from specialists.
• Contribute to local and global IT projects by delivering clearly defined tasks.
• Understand business needs and learn how to prioritise requests effectively.
• Take initiative to improve processes and create documentation that enhances user satisfaction.
• Document incident solutions, create user guides and deliver user training where needed.

Requirements

• A minimum of 5 GCSEs at Grade C/4 or above, including English, Maths, Science and, ideally, IT.
• A genuine interest in working in a customer-facing IT environment.
• Strong communication skills, both written and verbal.
• Good teamwork skills and a collaborative mindset.

Benefits

This is a development opportunity where, in addition to your apprenticeship training, you will have access to online learning modules and on the job technical and business training. Our Early Careers Community provides you with a network of peers in a similar stage of their careers and on-site we offer various health and wellbeing initiatives along with continuous support and coaching.

Why join us?

• A supportive, global environment where your development truly matters.
• Hands-on experience across a broad range of technologies and systems.
• The opportunity to support real users and see the impact of your work.
• Guidance and training from experienced professionals.
• A friendly, inclusive and high-performing IT team that strives for excellent customer satisfaction.

Selection process

The closing date for this role is midnight, Sunday 1st March. However, if we receive a high volume of applications we may close for applications sooner. If you’re successful in progressing to the next stage, you’ll be asked to complete an online competency assessment. The final stage of the process will be an in-person selection day to be held in April in Burgess Hill.

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Uniting curious minds Behind every innovative solution, there are people working together to transform the future. With careers sparked by initiative and lifelong learning, we unite curious minds, and you could be one of them.