IT Support Technician (1st/2nd Line) — Windows & AD Expert

Pin Point Recruitment; Brentwood; On-site; GBP 28,000; Full time

Job summary

A recruitment agency in the UK is looking for an IT Support Technician to provide high-quality 1st and 2nd line support primarily for Windows environments. The successful candidate will be responsible for installing, configuring, and maintaining desktop systems, troubleshooting issues, and administering Active Directory and user accounts. This role requires excellent customer service skills and technical expertise to resolve incidents efficiently. The position offers a competitive salary of £27,500 per annum and comprehensive holiday benefits.

Benefits

25 days annual leave + bank holidays

Qualifications

• Experience in providing 1st & 2nd line IT support.
• Technical skills in hardware/software installation and troubleshooting.
• Ability to maintain communication systems and data protection.

Responsibilities

• Install, configure and maintain Windows desktop environments.
• Provide IT support via the Service Desk.
• Administer Active Directory and manage permissions.

Skills

Customer-focused

Technically capable

Incident resolution

Active Directory administration

VMWare support

Tools

Windows 10

Windows 11

Microsoft Exchange

Mitel

Job description

A recruitment agency in the UK is looking for an IT Support Technician to provide high-quality 1st and 2nd line support primarily for Windows environments. The successful candidate will be responsible for installing, configuring, and maintaining desktop systems, troubleshooting issues, and administering Active Directory and user accounts. This role requires excellent customer service skills and technical expertise to resolve incidents efficiently. The position offers a competitive salary of £27,500 per annum and comprehensive holiday benefits.