IT Support Technician

Nottingham Forest Football Club; West Bridgford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading sports organization is seeking a full-time IT Support Technician to provide first line support at The City Ground in Nottingham. Responsibilities include troubleshooting hardware, maintaining IT assets, and assist with onboarding processes. Strong communication and troubleshooting skills are essential. Competitive salary and perks available.

Benefits

Opportunity to access tickets for events

Employee Assistance Programme

Access to discounts

Free on-site parking

Qualifications

• Minimum of 1 year experience in IT support or similar role.
• Excellent customer service and communication skills.
• Ability to work under pressure and manage multiple tasks.

Responsibilities

• Provide first line technical support face to face and remotely.
• Respond promptly to support requests via Helpdesk, telephone, email.
• Assist with user onboarding/offboarding within the department.
• Maintain and update IT inventory system.
• Support AV and technical requirements for matchdays.

Skills

Basic troubleshooting of hardware (PCs, printers, monitors)

Understanding of operating systems (Windows, macOS, IOS, Android)

Basic knowledge of networking (IP addressing, DNS, DHCP)

Familiarity with Microsoft Office and productivity software

Ability to follow technical instructions

Physical dexterity for setting up IT equipment

Time management and prioritization

Clear communication with non-technical users

Fundamentals of computer hardware (RAM, CPU, hard drives)

Basic concepts of Active Directory & M365

Understanding of basic command-line tools

Familiarity with remote support tools

Basic printer and peripheral device troubleshooting

Job description

Salary: Please state your expectations within your application

Contract: Full Time, 37.5 hours a week

Location: The City Ground, Nottingham, NG2 5FJ

Working Arrangements: On site

Closing Date For Applications: 10th October 2025

Perks of the Job

• Opportunity to access tickets for events at The City Ground.
• Employee Assistance Programme.
• Access to high street and gym discounts.
• Discount within our Club shop.
• Free on-site parking.

Key Tasks and Responsibilities

• Provide 1st line technical support, face to face and remote
• Respond promptly to support requests via the Helpdesk, telephone, email & online chat
• Setup and configuration of new hardware and software
• Perform user onboarding/offboarding process within the department
• Maintain and update IT inventory system, ensuring all assets are accurately tracked.
• Support with AV and technical requirements for matchdays, meetings & events
• Support the IT Manager with specific project work
• Assist and support on a Matchday
• Any other duties specified by your line manager.

Skills, Experience and Knowledge

• Basic troubleshooting of hardware (PCs, printers, monitors, etc.)
• Understanding of operating systems (Windows, macOS, IOS & Android)
• Basic knowledge of networking (IP addressing, DNS, DHCP)
• Familiarity with Microsoft Office and common productivity software
• Ability to follow written and verbal technical instructions
• Physical dexterity for setting up and moving IT equipment
• Time management and prioritization under supervision
• Clear communication with non-technical users
• Fundamentals of computer hardware (RAM, CPU, hard drives, etc.)
• Basic concepts of Active Directory & M365 (user accounts, password resets)
• Understanding of basic command-line tools (e.g., ipconfig, ping)
• Familiarity with remote support tools (e.g., Splashtop, RDP)
• Basic printer and peripheral device troubleshooting

Forest For Everyone

At Nottingham Forest Football Club we are committed to creating an environment where differences are respected, individuality is celebrated, everyone feels valued, supported, and included. Our goal is to ensure every member of our team can be themselves, contribute fully, and reach their potential without barriers.

Our Commitment to Equality, Diversity, Inclusion and Mental Wellbeing

As an equal opportunities employer, we welcome applications from talented people of all backgrounds regardless of age, disability, gender identity or reassignment, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sexual orientation, or any other characteristic protected by law.

We continue to develop policies and practices that promote equality, diversity, inclusion and mental wellbeing across our workforce. To help us measure progress and hold ourselves accountable, we ask all applicants to provide accurate diversity information during the recruitment process.

Disability Confident Committed Employer

We are proud to be a Disability Confident Committed employer, taking positive steps to attract, recruit, and support disabled people. As part of this commitment, we work hard to ensure our recruitment processes are fair, inclusive, and accessible to everyone. We are committed to offering interviews for disabled applicants who meet the essential criteria for a role and provide reasonable adjustments at every stage from the application process through to ongoing support in the workplace.

If you are likely to meet the definition of being a "disabled person" according to the Equality Act 2010, you may be eligible to apply for an interview via the Disability Confident Scheme. Please indicate this in your application form. The information you share with us about your health or disability will not be used in recruitment selections.

Our Commitment to Safeguarding

As part of the Club’s commitment to safeguarding, the successful applicant may be required to undergo a Disclosure Barring Service ("DBS") check or an enhanced DBS check. The results of a DBS check will be considered on an individual basis, and the Club will act in a proportionate manner when deciding whether or not to proceed with the appointment.

An FA Enhanced DBS disclosure is required for all relevant new appointments to the Club. Individuals will be asked to declare any convictions, cautions or reprimands, warnings or bind-overs that may have been incurred. The Club reserves the right to carry out risk assessments where content has been disclosed on a DBS disclosure if it feels that it is relevant to the job requirements. Failure to satisfy the Club and the PL's safeguarding requirements may lead to the job offer being withdrawn or, if they have already started employment, summary termination of the employment.

Health and Safety

At Nottingham Forest Football Club, we are committed to ensuring a safe and healthy working environment for all employees. In accordance with the Health and Safety at Work etc. Act 1974, you are required to take reasonable care for your own health and safety and that of others who may be affected by your actions or omissions at work. You must also cooperate with the Club's health and safety policies and procedures. Should you identify any health and safety concerns, please report them promptly to your manager or a member of the Health and Safety/Facilities team.