IT Support Technician

Elevate Technology Group Ltd; Heage; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global construction company is seeking an IT Support Technician based in Belper, Derbyshire. This role involves providing 1st and 2nd line support, troubleshooting hardware and software issues, and assisting with system upgrades. Ideal candidates should have strong IT support skills, particularly in Windows and Office 365. This position offers a competitive salary along with 25 days of holiday, healthcare, and benefits.

Benefits

25 Days Holiday

Private Healthcare

Private Pension

Company Bonus

Qualifications

• Solid foundation in IT support.
• Hands-on approach and desire to learn.
• Experience with system upgrades and rollouts.

Responsibilities

• Provide 1st and 2nd line support to internal users.
• Troubleshoot and resolve hardware, software, and network issues.
• Set up and configure new user accounts and devices.
• Maintain accurate records using the IT ticketing system.

Skills

Windows 10/11

Microsoft Office 365 Suite

Active Directory

Basic networking

Office 365 (Teams, Exchange, SharePoint)

Printer and peripheral support

Remote support tools

Job description

Overview

Job Title: IT Support Technician

Location: Belper, Derbyshire

Salary: £25,000 - £30,000 PLUS 25 Days Holiday (+BH), Private Healthcare, Private Pension, Company Bonus and more!

Position Overview: We are looking for an enthusiastic IT Support Technician to join a renowned, global Construction Company based in Belper, Derbyshire. This is a fantastic opportunity for someone with a solid foundation in IT support who is looking to grow their career in a supportive and dynamic environment.

You'll be providing day-to-day IT support across the business, assisting with hardware and software troubleshooting, and getting involved in system upgrades and rollouts.

Responsibilities

• Provide 1st and 2nd line support to internal users across multiple sites
• Troubleshoot and resolve hardware, software, and network issues
• Set up and configure new user accounts and devices
• Assist with system upgrades and project rollouts
• Maintain accurate records using the IT ticketing system
• Escalate complex issues to the infrastructure team as needed
• Support the IT team in ensuring secure and efficient operations

Qualifications / Technical Skillset

• Windows 10/11, Microsoft Office 365 Suite
• Active Directory - password resets, user management
• Basic networking - DNS, DHCP, TCP/IP
• Office 365 - Teams, Exchange, SharePoint
• Printer and peripheral support
• Experience with remote support tools
• Any exposure to Intune or Azure is a bonus

Closing

If you're an IT professional with a hands-on approach and a desire to learn and grow in a busy, professional environment, we encourage you to apply! Join a global business where your contribution matters and your career can move forward.